Primary Responsibilities:
- Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake
- Ensures compliance with all state, federal, and JCAHO referral/intake regulatory requirements
- Establishes and maintains positive working relationships with current and potential referral sources
- Ensures seamless transition of patients to hospice by providing telephonic patient/family education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
- Gathers, collates, and reports referral statistics including key customer referral trends; responsibilities shared between Intake Coordinator and the Office Supervisor
- Maintains an accurate listing of current daily census including activities related to admissions, discharges and transfers
- Identifies opportunities for additional or improved services to meet unmet customer needs
- Maintains comprehensive working knowledge of the hospice contractual relationships and ensures that patients are admitted according to contract provisions
- Completes all job duties in a manner that meets the accepted standards of practice and the Evercare Hospice & Palliative Care Policies and Procedures
- Contributes to achieving the company's mission
- Works collaboratively with others to achieve goals
Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.
That's how it is at Ovations. Every day, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.
Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.
Qualifications:
- Bachelor's or Associate degree in Business Administration or equivalent experience
- Strong computer knowledge and experience
- Experience working in a busy office
- Hospice experience
- Microsoft Excel experience
- Medical Billing or Insurance Billing experience preferred
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
- Excellent oral and written communication skills
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. |
