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Account Director, Scientific Communications

Our Medical and Patient Communications team is a full-service Medical Communications agency, with bases in the USA and Europe. Supporting our clients from Phase II onwards, we provide highly impactful communications programs to engage healthcare professionals, payers and patients, which harness the power of IQVIA's healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Medical and Patient Communications group is growing rapidly and we are looking to grow our Account Management function with an experienced Account Director, who is expert in Scientific and Medical Affairs communications.

Supporting our Account Management Directors, you will lead delivery of a portfolio of global, European and US-based client accounts, accountable for effective delivery, day to day program execution, client relationships, financial and timeline management of a range of Scientific and Medical Affairs accounts including Scientific Platform development, publication strategy and planning and expert advisory boards / Steering Committees.

You will work with fellow subject matter experts, notably our RCT and RWE data generation teams, to ensure effective evidence dissemination strategies to enable data to appropriately reach those who need it.

In this role you will:

  • Take overall responsibility and accountability for the direction, delivery and financial growth and management of a portfolio of Sci Com and in particular, Scientific Communications client accounts, leading account team to achieve these goals
  • Provide strategic counsel and guidance to clients, cultivating strong, long-term relationships with key decision-makers and assisting them to achieve their goals through the proposal and development of high-quality communications solutions
  • Maintain in-depth knowledge of customer organisations and high visibility within them, generating quality contact with senior-level client stakeholders both within client teams and across product franchises. Raise the profile of Communications team and IQVIA within target client companies
  • Provide strategic direction on allocated accounts encompassing all aspects of program / project development using knowledge of market issues, company and strategic project objectives. Link in with IQVIA service offerings where appropriate to ensure the most successful solutions for clients.
  • Work closely with project management team to ensure the delivery of agreed solution and take overall responsibility for the quality of deliverables and outputs ensuring client satisfaction and compliance with our SOPs
  • Review financial performance of allocated client portfolio, including meeting sales, servicing, profitability targets and obtaining budget sign off prior to senior review
  • Proactively initiate actions to maximise growth and profitability of accounts
  • Contribute to accounts' new business development targets and in association with MPC leadership team, develop targeted action plans to grow existing business and identify new business opportunities
  • Participate (Lead) proposal development and sales / proposal presentations
  • Proactively participate and lead client discussions with counsel of analogous marketing launch situations.
  • Identify opportunities for business growth through new product development as well as market share
  • Maintain general knowledge of all Medical and Patient Communications services for appropriate cross-sell opportunities
  • Collaboratively work with executive members of global management team to deliver the company's strategic plan, taking responsibility for specific assignments and company initiatives, e.g. task forces or training
  • Participate in relevant industry forums and establish a reputation and network within the wider marketing communications industry

Required Skills and Experience

  • Proven expertise in Scientific Communications / Medical Affairs Communications, including publications planning and execution, evidence dissemination activities, advisory boards and Medical Science Liaison communication tools
  • Excellent communication, presentation and interpersonal skills.
  • Excellent computer literacy, organizational, communication, and problem-solving skills
  • Proven ability to collaborate and work effectively through others in a global environment to deliver results
  • Demonstrated track record of proactive risk management, using key metrics and performance data
  • Good strategic thinking ability and ability to apply organizationally
  • Excellent customer service skills
  • Strong Negotiation skills
  • Demonstrated track record of good judgment and decision making skills
  • Ability to establish and maintain effective working relationships
  • Bachelor's Degree


  • Excellent Salary and Bonus
  • Life Assurance, Pension & Private Health Insurance
  • Additional Voluntary Benefits available including:
    • Health Insurance (Dental, Health Screen and Optical)
    • Health Clubs and Gym Discounts
    • Give As You Earn

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

Account Director, Scientific Communications

Reading, UK
Full Time

Published on 11/25/2021

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