Answering Service Operator

Answering Service Operator

Position Summary:

Answers and directs all physician answering service calls and responds according to employer and customer procedures. Operates telephone business systems to relay incoming, outgoing, and interoffice calls for the main hospital line. Supplies information to callers and records messages.

Responsibilities:

• Performs paging functions for physicians
• Connects urgent after-hours callers to the physician on call
• Sends appointment cancellations to offices
• Operates telephone console and applications to route incoming calls and place outgoing calls
• Responsibilities include answering questions and providing information to callers
• Works under immediate supervision
• Relies on limited experience and judgment to plan and accomplish goals
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High school diploma or equivalent preferred
• 2 years' customer service experience required
• Basic knowledge of medical terminology
• Excellent listening, typing and oral communication skills including the ability to speak effectively to clients and their customers
• Proven professional, enthusiastic, and friendly attitude with the ability to express empathy and care towards sensitive situations
• Basic computer proficiency, particularly with Microsoft and web-based applications
• Previous medical office and/or call center experience preferred

Working Conditions:

• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%-6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.