The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing service delivery objectives for North America middleware operations. Objectives of the Role ● Manage all aspects production support activities in support of North America middleware services ● Provide hands on technical leadership on applications issues primarily in Cloud based services and Tibco ● Ownership attitude towards issues to work with multiple partners and drive resolution ● Ability to detect recurring failure patterns and proactively propose and drive solutions for improvement ● Demonstrated experience managing multiple work streams, building strong relationships with multiple teams ● Develop and implement best-in-class processes, metrics and practices ● Set direction and vision for the team, manage expectations of demanding clients. Strongly influence external teams for any dependencies ● Work both independently as well as ability to lead a team of onshore/offshore developers ● Evolve, champion, and enforce Agile operating principles and processes ● Ability to handle pressure and provide assistance during system outages Responsibilities: ● Partner continuously with technical stakeholders to achieve successful software deployments in a multi-tiered environment ● Manage resources and related capacity/demand ● Manage production support escalations ● Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions ● Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary ● Create strong operational processes ● Maintain system hygiene and adhere to compliance/regulatory processes ● Develop strong, trust-based relationships with critical internal and external partners and challenge them to continuously improve ● Commit to provide intermittent off-hours support. Though the goal is to limit this and empower offshore Qualifications: * BS or MS in Computer Science or related fields * At least 6- 8 years of relevant work experience primarily Java technologies. Management experience good to have * Strong analytical and technical knowledge in J2EE technologies, Spring Boot, Pivotal Cloud Foundry, ESB , Angular JS, Oracle, SQL * Familiarity with API/microservices, IaaS, PaaS environments is desired * Working knowledge of Agile software development lifecycle, CI/CD - continuous integration, continuous delivery techniques * Ability to take ownership of issues and drive resolution * Flexible, proactive, and self-motivated with a proven ability to independently analyze and lead the team * Ability to manage multiple priorities and switch gears, manage ambiguity and excel in troubleshooting techniques * Ability to communicate and influence effectively with internal as well as external groups at varying levels of business and technical knowledge * Leadership abilities to drive solutions and deliver with high quality , and have the vision to set the architectural direction * Familiarity of the banking industry ----- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US ----- Time Type : ----- Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE. To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE. To view the EEO Policy Statement CLICK HERE. To view the Pay Transparency Posting CLICK HERE.