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Assistant Clinical Services Manager Neurology/Neurosurgery


Circle of Excellence
--We Create Comfort, Hope and Healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division. The service standards are: Safety, Respect, Excellence, Image, and Efficiency. The behavior standards consist of: our environment, attitude, ethics, communication, teamwork, appearance, and quality. These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization. A full description of COE can be found at http://intranet. uams. edu/coe/standards.asp (click here for review).

This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties.

Managerial/Leadership -
Under the direction of the Clinical Services Manager (CSM) the Assistant CSM models integrity and ethical practice. Instrumental in cultivating a positive team approach. Inspires a shared strategic vision and purpose. Manages service specific nursing staff on a daily basis, including scheduling, duty assignments, disciplinary actions, and ongoing and annual evaluations. Is responsible for maintaining productivity standards and managing within defined budget. Maintains good human relations by interacting appropriately and professionally during conflict or stressful situations in a manner that facilitates constructive resolutions. Participates in selection, interviewing, hiring and orientation of new nursing staff (licensed and unlicensed). Ensures that staff understand hospital wide policies and procedures, safety and disaster plans and respond to them appropriately. Serves as a mentor and encourages individual growth for all direct reports. Coaches staff and holds them accountable to effective prioritization of duties, management of time, critical decision-making, scope of practice, role fulfillment and appropriate documentation. Maintains up-to-date knowledge of front line processes. Is operationally responsible and must be accessible for 24x7 services by the team they supervise. The ACSM actively partners with physicians to ensure effective onboarding of new providers, achievement of quality and productivity metrics as defined by patient care services and specific specialty service line. Integral player in value analysis efforts and accountable for equipment/supply/resource stewardship for their service.

Staff Schedules -
The ACSM will have access and a working knowledge of the scheduling system and will review schedules and provide operation oversight for staffing coverage routinely.

Employee Performance Improvement/Disciplinary Actions -
ACSMs are responsible for managing personnel/performance issues for those they supervise. Disciplinary actions should be initiated and carried out by the ACSM with active involvement of Human Resources and support and oversight of the CSM.

Employee Development and Appraisals -
ACSMs will be responsible to complete annual performance evaluations for their direct reports as identified by the CSM. These must be completed within 60 days of their due date. The ACSM encourages/supports professional development, clinical ladder advancement, specialty certification, professional organization membership and achievement of employee's professional goals.

Hiring Process -
The CSM will be responsible for managing the hiring process. ACSM will be involved in interviewing and candidate selection of new employees.

Clinical Practice and Policy Adherence -
ACSMs will serve as a content expert for clinical practice and super-user for EHR , supply and equipment needs in their service.. ACSMs will hold staff accountable to polices outlined at the departmental and institutional levels as well as nursing practice mandated by the Arkansas State Board of Nursing.

Regulatory Compliance -
ACSMs will ensure their clinical environments meet regulatory standards by conducting environmental rounds to ensure compliance by organizational standards. In addition, regular observation of staff adherence to regulatory requirements is expected and achieved through audit processes.

Audits and Observations -
ACSMs will conduct quality/competency/performance audits as directed by CSM. Incident Report submissions should be reviewed and addressed by ACSM, CSM and APP-review to be delegated by CSM.

Quality, Safety, Productivity and Efficiency -
ACSMs will be accountable for quality, safety and productivity metrics for their specialty service.

Value Analysis
- ACSMs will actively participate in product review, approval and integration into clinical practice through participation in unit specific VAT Committee.

Process Improvement
- Leads process improvement initiatives and problem solving for their specialty.. Participates in benchmarking to ensure that the assigned staff meet departmental goals. Creates and monitors work productivity throughout assigned areas. Seeks ways to improve efficiency in productivity and work processes. Ensures patient care and safety is priority.

Customer Service:
Interacts with various departments as well as external vendors in a professional and collegial manner. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.

Other duties may be assigned to this position.


Required Experience

  • Current Bachelor of Science in Nursing, (BSN)
  • Current Registered Nurse License in the State of Arkansas
  • Minimum 3 years of clinical nursing experience with 2 years in clinical specialty
  • Minimum of 1 year management demonstrated formal/informal leadership experience
  • Specialty certification achieved within 2 years of hire
  • Current BLS certification or must obtain within the first 30 days of employment
  • Excellent communication skills
  • Basic computer skills
  • Strong work ethics and accountability

Preferred Experience

  • Masters of Science in Nursing (MSN)
  • 4 or more years nursing experience with current BLS.

Employees in this role must be fitted for, capable of donning and performing routine tasks in personal protective equipment to include N95 masks, Powered Air Purifying Respirators (PAPR) or Controlled Air Purifying Respirators (CAPR).

This position is subject to a pre-employment criminal background check and drug screen. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Assistant Clinical Services Manager Neurology/Neurosurgery

University of Arkansas for Medical Sciences
Little Rock, AR
Full Time

Published on 06/11/2021

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