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Associate Director, IT Product Owner- Order to Cash -SD, IT Account Management

Job Description

The primary purpose of this role Associate Director, IT Product Owner- Order to Cash -SD, IT Account Management is to be part of the team that is responsible for leading, initiating, enabling, and managing the execution of commercial integrations and other relevant OTC initiatives and projects across the entire AHIT organization. This is a client (both internal and external) facing role that facilitates the realization of the OTC engagement whether with a project team, support and or business team.

Position hierarchical manager: Director, IT Account Management – EPM (Enterprise Process Management) – OtC (Order to Cash)

Key Responsibilities:

Associate Director – IT Product Owner-Order to Cash-SD, IT Account Management

  • Is directly coordinating, aligning, and partnering with the business via managing specific Order to cash process area or subject e.g. Order management, Billing, or Pricing and Rebates and all other relevant subjects. The role accounts for the business requests and demands and based on the knowledge of the current SAP template and the business process, facilitates the realization of the requests/demands via engaging the rest of the teams, external consultants and or the AMS support teams.

  • Is involved in extensive and complex integration and transformation of Animal Health newly acquired companies into the AHIT platforms and processes.

  •  Handles projects as sometimes hands-on for specific area of expertise, lead consultant, project manager (in case of small project), and or as the subject matter expert (in case of SAP or product rollouts projects).

  • Accounts and manages for the demands per region and specific area e.g. pricing and rebates and discusses this with the respective Global process Team member or Regional Commercial IT leads/members. Assoc Director aligns and confirms feasibility of the requests/demands as to functionality, resources, and lead time delivery of the solution.

  • Collaborates with other Global and regional commercial and other business partners to develop and implement best practice processes, innovations and IT solutions relevant to the scope of this role.

  • Is constantly aligning with the OTC Director as regards to the Global IT portfolio and objectives, team’s project and initiatives list as regards to strategy, solutioning and delivery of the required projects and initiatives.

Education, Experience & Competencies

Education & Experience Level:

  • Education: BSc or Business administration Degree, or equivalent with relevant experience in Logistics, Computer Science, Computer Science Engineering, Math, or equivalent experience.

  • The candidate should have 5+ years of related experience in supporting pharmaceutical or any relevant commercial and manufacturing industries.

Overall Leadership Behaviors:

  • Demonstrates ethics and integrity

  • Drives results

  • Has a strong focus on Customers and patients

  • Makes rapid disciplined decisions

  • Acts with courage and candor

  • Is a team player

Overall Professional Competencies:

  • Strategic thinking: Demonstrates the ability to adapt current work processes to meet emerging needs and changes in job responsibilities.

  • Project Management: Has overall knowledge of Project Management methodologies and tools. Is expected to carry an assignment individually or together with the other functional project team members and business counterparts in often, leading and facilitating role.

  • Productive Communication: Demonstrates strong communication skills both in writing and verbal together with ability to lead will be the qualities that will make this position so strong for the team and the business.

  • Problem Solving: Demonstrates the ability to independently solve problems that arise within job responsibilities and expectations. Is expected to work with very minimal supervision.

  • Accountability: Demonstrates ability to be accountable for area of responsibility while cooperating with various teams within company

Functional & Technical Competencies:

  • Deep knowledge in SAP SD module and the experience in full cycle implementation, project training and change management experience are required

  • This position requires a driven individual who has passion in technology, with advanced configuration skills and ability to implement without supervision the sales and distribution component of SAP and other relevant commercial solution solutions and tools.

  • Knowledge on middleware and OTC EDI solutions is a plus.

  • Demonstrates hands on configuration experience in the SAP sales and distribution module coupled with technical knowledge in other SAP solutions such as BI and BW.

  • Fluent on English speaking and writing

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:




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Flexible Work Arrangements:

Work Week


Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R142077

Associate Director, IT Product Owner- Order to Cash -SD, IT Account Management

Madison, NJ 07940
Full Time

Published on 12/03/2021

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