Skip to main content

Associate Patient Care Coordinator - Highlands Ranch, CO

Opportunities with New West Physicians. Bring
your passion for health care to New West Physicians in Colorado, a team
committed to providing excellent service to every patient every time. We re
not only one of the largest physician groups in Colorado with 21 offices
throughout the Denver Metro area - we re also part of Optum, a nationwide
family of nearly 45,000 dedicated physicians working together to help people
live their healthiest lives. That means we re backed by the resources of a
global health care organization working to help people live healthier lives and
help make the health system work better for everyone. For four consecutive
years, New West Physicians achieved Elite status - the highest
ranking - in the America s Physician Groups Standards of Excellence Survey. In
addition, New West Physicians was selected as one of the 2017 Million Hearts
Hypertension Control Champions by the Centers for Disease Control and
Prevention, and was the 2015 recipient of AMGA's National Acclaim Award
recognizing high performing medical groups bringing the American health care
system closer to the ideal delivery model: one that s safe, effective,
patient-centered, timely, efficient, and equitable. It s all possible because
of our highly qualified, board-certified family practice and internal medicine
physicians, hospitalists, cardiologists, gastroenterologists, psychiatrists,
endocrinologists, neurologists, physician assistants, nurse practitioners and
more. If this sounds like the place for you, it s time to take a closer look at
New West Physicians and discover a path to your life s best work. (sm)

The Receptionist greets and
registers patients in a prompt, pleasant and helpful manner, as well as
instructs, directs and schedules patients and visitors. The receptionist
receives cash payments from patients, issues receipts and posts cash payment

Primary Responsibilities:

  • Assist in answering incoming phone calls in a prompt
    and professional manner
  • Return calls as appropriate
  • Connect and disconnect answering service, and follow up
    on messages received from answering service
  • Assist in taking phone messages in a concise and
    complete manner
  • Ensure phone calls will not be left on hold for
    excessive periods of time
  • Assist unscheduled emergencies to the point that
    medically trained personnel may take over
  • Greet and check in patients in a courteous and friendly
    manner, verify and update necessary information in the medical
    record. Check patient s balances and account status. Refer to
    patient representative as needed
  • Assist patients with ambulatory difficulties
  • Verify all demographic and financial information on
    established patients
  • Obtain and receive information necessary for the
    preparation of a new patient record
  • Enter patient data in the computer, and scan the
    insurance card and driver s license in Allscripts
  • Receive payments from patients and issue receipts
    including reconciling daily cash and cash drawer
  • Schedule appointments and verify prior to the scheduled
    time. Print schedule for physicians and other staff members one day
    in advance or more as requested
  • Other responsibilities as assigned

You ll
be rewarded and recognized for your performance in an environment that will challenge
you and give you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested in.


  • High school diploma or GED
  • 1+ yrs. customer service experience
  • Microsoft Office proficiency
  • Ability to handle cash and to count money at high
    volumes including mathematical computations

Preferred Qualifications:

  • Knowledge of medical terminology
  • Experience handling high volume of telephone
    calls and a multi-system phone line

Proof of immunity to
vaccine-preventable diseases is an employment requirement.

2019 OptumCare. All rights

OptumCare is committed to creating
an environment where physicians focus on what they do best: care for their
patients. To do so, OptumCare provides administrative and business support
services to both its owned and affiliated medical practices which are part of
OptumCare. Each medical practice part and their physician employees have
complete authority with regards to all medical decision-making and patient
care. OptumCare s support services do not interfere with or control the
practice of medicine provided by the medical practices of any of their

creates a healthier atmosphere: OptumCare and its affiliated medical practices
are Equal Employment Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status, disability
status, sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.

and its affiliated medical practices is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.

Job Keywords: Patient Care Coordinator, Receptionist, Customer
Service, Highlands Ranch, CO,

Associate Patient Care Coordinator - Highlands Ranch, CO

United Health Group
Highlands Ranch, CO
Full Time

Published on 01/23/2021