Certified Medical Assistant Trainer

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our teammates! Working at Kinwell means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.

Are you looking for an opportunity to help set a new standard for Primary Care, one based on the quality of care, not the quantity of patient visits? Kinwell is hiring a Certified Medical Assistant Trainer to join and float between our Spokane, WA clinics. We bring agility to work every day and thrive in the opportunity to create something refreshing and new. This is where you come in.

We’re a startup, determined to change the healthcare experience with more time, less complexity, more comfort, and perhaps most important-a better relationship between patients and their healthcare team. We are leveraging our investment from Washington’s largest not-for-profit health plan, Premera Blue Cross, to create a primary care offering that is holistic, seamless, and care centric.

The Certified Medical Assistant Trainer will perform technical responsibilities as a Medical Assistant, train others on Medical Assisting and front office procedures in their assigned clinics and be proficient with EMR utilization and Microsoft Office programs. The CMA Trainer will collaborate with clinic operations management to develop and assess training needs, curriculum development, provide preceptor support and, as needed, provide coverage as an MA and Patient Care Coordinator staff.

What You'll Do:

Travel (up to 60%) to assigned clinics in Spokane and Spokane Valley to provide onboarding and training for new teammates.
Collaborate with clinic management to identify educational needs, provide ongoing training develop, curriculum for new hire orientation for new Medical Assistants Design, continuously improve and adapt curriculum depending on educational needs.
Teach courses and provide training to teammates on medical equipment and on roles and responsibilities as a valuable member of the clinical team.
Promote critical thinking among Medical Assistants and show commitment to professional development and lifelong learning.
Conduct competency assessments of new Medical Assistant and Patient Care Coordinators to ensure skill knowledge and abilities within 30 days of hire and support annual refresher training.
Incorporate standard operating procedures into training plans that are consistent with Kinwell’s workflows and Epic platform.
Serve as a mentor to Medical Assistants and identify growth opportunities and educational needs for practicing Medical Assistants.
Perform responsibilities as a CMA and PCC to cover staffing needs.
Become a Red Cross certified BLS Instructor to complete skills check assessments for Kinwell teammates obtaining or recertifying their BLS certification.
Work directly with the Director of Clinical Operations, Practice Managers, Clinic Managers, Clinical Trainer, Director of Finance, Revenue Cycle Manager and Clinical Support Trainers to serve the operational needs of the Kinwell Clinics.
Maintain current knowledge of trends in area of expertise.
May support a virtual clinical environment.
Other duties as assigned.

What You'll Bring:

Associate degree or graduate of accredited Medical Assistant program
Washington State Medical Assistant Certified certification, WA State Only.
5-7 years medical assisting experience in a clinical setting.
Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).
5 years’ experience working in an Electronic Medical Record.
Excellent critical thinking, flexibility, problem solving and communication skills.
Customer service skills to ensure an enjoyable and pleasant check in, check out as well as pre and post appointment interaction.
Excellent phone communication and ability to gather history and current conditions from patients prior to appointments.
Ability to interact effectively with associates and management at all levels.
Independent decision-making skills and ability to influence others to resolve issues.
Ability to work as a member of a team or independently without supervision or direction.
Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner.
Ability to work in a fast-paced environment while maintaining strong attention to detail.
Proficient in Microsoft Office, Word, Excel, & Power Point. (Preferred)
Epic EMR experience: 1+ years 2 years’ experience in clinical education or training. (Preferred.)

What we offer:

Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Education & Development
Employee Assistance
Passport Discount Program

Equal employment opportunity/affirmative action:

Kinwell is an equal opportunity/affirmative action employer. Kinwell seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Kinwell, please contact Kinwell Human Resources via email at hr@kinwellhealth.com.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range:

$51,600.00 - $82,600.00