JOB SUMMARY/PURPOSE
- Responsible for supervising the staff and daily operations of the front office of a clinic. Acts as a liaison between the office and other division clinics, clinical areas and SHS departments such as billing.
DEPARTMENT DESCRIPTION
- The Cardiology team of cardiologists, nurse practitioners, physician associates and nurses provide a full-spectrum of care towards a healthy heart. We complete hundreds of interventional cardiovascular procedures (such as stents) each year and are up-to-date with cardiology treatment options. Services and procedures include coronary angiography, angioplasty and stent placements, pacemaker insertions and replacements, implantable cardiac defibrillators and cardiac resynchronization therapy, echocardiography, nuclear medicine imaging, holter and event monitors (heart monitors), cardiac stress testing, intravascular ultrasound, cardiac MRI, and 64-slice cardiac CT angiography.
EXPERIENCE/EDUCATION/QUALIFICATIONS
- High school diploma or equivalent required.
- One (1) of the following required:
  - Three (3) years experience in a healthcare setting.
  - Associate's degree plus one (1) year experience in a healthcare setting.
- Experience or training in the following required:
  - Medical/insurance terminology.
  - ICD-9/10 and CPT coding.
  - Computer applications.
- One (1) year of leadership or supervisory experience preferred.
KNOWLEDGE/SKILLS/ABILITIES
- Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
- Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
- Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
- Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
- Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
- Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
PHYSICAL DEMANDS
- Rarely
  (1 - 10% of the time)
  Occasionally
  (11 - 33% of the time)
  
  Frequently
  (34 - 66% of the time)
  
  Continually
  (67 - 100% of the time)
  
  WALK - INCLINE
  
  LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
  
  LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
  
  LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
  
  CARRY 1-handed, 0 - 20 pounds
  
  CARRY 2-handed, 0 - 20 pounds
  
  SQUAT Repetitive
  
  SQUAT Static (hold >30 sec)
  
  PUSH (0-20 pounds force)
  
  PULL (0-20 pounds force)
  
  STAND
  
  CLIMB - STAIRS
  
  KNEEL (on knees)
  
  REACH - Upward
  
  SIT
  
  WALK - LEVEL SURFACE
  
  BEND FORWARD at waist
  
  ROTATE TRUNK Sitting
  
  ROTATE TRUNK Standing
  
  REACH - Forward
  
  MANUAL DEXTERITY Hands/wrists
  
  FINGER DEXTERITY
  
  PINCH Fingers
  
  GRASP Hand/Fist

Clinic Front Office Supervisor

Clinic Front Office Supervisor

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