CLINIC MANAGER

Job Summary:

Responsible for the overall functions of the Clinic, including, but not limited to, staff supervision, scheduling, meeting and in-service facilitation, policy and procedure design and implementation, and acting as liaison for providers to resolve issues and/or concerns. Demonstrates knowledge and skills to appropriately communicate and interact with patients, families, and visitors of all ages while being sensitive to their cultural and religious beliefs. Completes any or all other unplanned assignments as they present. Acts as a change agent for the Clinic and champions health system initiatives as they are given. Must maintain working knowledge of all clinical products, services, regulations, and promotions. Employ conflict management skills and emotional intelligence when handling staff behavior and performance issues. May float and provide coverage to other clinics on occasions as volume and situation necessitate. Perform any other duties as assigned by Director and/or their designee.

Performance Expectations:
• Maintain all Rural Health Clinic, OSHA, HIPAA, and Compliance and regulatory guidelines.
• Utilize knowledge of applicable EPIC applications, including Cadence, Epicare Ambulatory, and PB billing, to facilitate adherence to established workflows.
• Communication with patients is prompt and consistent, and information is accurately gathered while maintaining quality patient care and upholding the We Care Philosophy.
• Monitors staff performance using reporting, direct and indirect observation, evaluation, feedback, and skills check-offs.
• Works well with others and alone, and is self-motivated and able to motivate others.
• Must be able to identify and resolve problems as they arise.
• Communicates professionally and uses applicable tact and emotional intelligence, dependent upon others' situations, job functions, and roles. Communications skills are executed with apt and proper etiquette.
• Completes assigned reports timely and accurately and maintains exceptional organizational and time management skills.
• Liaise with other practices, organizations, groups, and nursing home facilities.
• Respond to patient questions, complaints, and billing inquiries to achieve same or next day resolution.
• Review and submit supply requisitions.
• Process patient financial assistance applications.
• Maintains confidentiality. • Leads by example and fosters an environment that is safe and desirable to work within.
• Holds staff accountable for all established protocols, workflows, processes, and policies. Inspects what is expected.
• Review time cards and policy adherence for staff in the appropriate timekeeping software.
• Leadership qualities and critical thinking skills are strong and mature enough to solve singular, complex, or simple issues.
• Knowledge of insurance and billing is sufficient to answer staff and patient questions and supply support and training to staff. Assist in the billing process and communicate issues to the billing director.
• Utilizes office equipment and applications, including, but not limited to, Multi-line phone system, Windows-based computers, Epic software, Kronos, Healthstreams, printers, fax, copier, scanner, calculator, and a credit card machine in a proficient and knowledgeable manner
• Completes detailed messages into Epic and directs messages to the appropriate employee. Identify messages needing prompt attention versus those that can be entered into Epic for a return phone call.
• Schedules appointments and maintains provider/ancillary schedules.
• Compiles and presents monthly administrative reports to include: ACO Quality Measures, Patient Surveys, Clinic Volume, Collections, Accounts Receivable, and Provider Productivity at the first of each month.
• Utilize mechanized systems to initiate and complete service orders and handle patient requests.
• Maintain and update provider and staff organizational memberships, licensures, and certifications.
• Aptitude with collections, registration of patient information, and precertification processes is sufficient to provide favorable revenue cycle results
• Maintains provider/employee schedules, maintain PTO/Sick/FMLA records, counsel/discipline employees, maintains communication with FGH Administration.
• Provides appropriate clinic personnel with quality reports needed to meet ACO requirements.
• Adheres to and promotes the organization's established values, such as We CARE, the Language of Caring, safety, the Code of Conduct, HIPAA, compliance standards, and others.

Qualifications:

Education/Skills:

Associate's Degree required. Educational requirement waived in lieu of 5 years prior management experience.

Work Experience:

Supervisor/Management, medical insurance knowledge, computer and office equipment knowledge, soft people/ emotional intelligence skills, experience or training in office procedures in a medical environment, and Epic experience are highly recommended. Experience in Microsoft Office applications is required.

Mental Demands:

Ability to perform repetitive tasks, cooperate with others, work independently, and demonstrate initiative without the need to be coddled. Must have excellent communication skills and the ability to quickly apply critical thinking skills in order to solve issues when they arise. Must demonstrate empathy in decision-making processes and be able to balance the needs of multiple stakeholders