At WelbeHealth, we make the impossible, possible for underserved seniors. We do this through utilizing and developing cutting-edge healthcare and well-being service products especially for seniors and their families. Now is your chance to join our talented team that delivers unparalleled creative healthcare, insurance, social support and more to seniors. We create senior well-being through our courage to love, pioneering spirit and shared intention. These values permeate everything we do. At WelbeHealth, you’ll help inspire that magic by enabling our teams to push the limits of healthcare and well-being experiences and create the never-before-seen! The WelbeHealth Complex Care Coordinator is part of the central operations team and is responsible for assisting the Nurse Case Manager with clinical case appeals, discharge planning and disease management. The Complex Care Coordinator provides assistance to the Case Manager in utilization management (such as prospective, concurrent, and retrospective review) to best meet the specific healthcare needs of participants and to promote quality and cost-effective outcomes and appropriate payment for services. Collaborates effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission.
Duties and Responsibilities:
Providing assistance to the case manager, faxing, paperwork.
Creating daily IP and SNF census with all needed information.
Updating IDT tracker and placing orders.
Develop relationships to facilitate collaborative communication with external stakeholders.
Be legally authorized to practice in position location, required.
Only act within the scope of his or her authority to practice.
Complete all required documentation in a timely and accurate manner.
Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.
Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.
Communicate regularly with Supervisor and team regarding workload and priorities.
Timely completion of all mandated trainings and education.
Timely completion of all mandated occupational health screenings as needed.
Exercises flexibility in performing assignments as business needs evolve.
Other duties as assigned.
Qualifications and Requirements:
Education Required (Minimum level of education): Current MA Certificate. Preferred MA experience working in the Home Health/Clinical Setting.
Certifications/Licenses Required: Valid State Driver’s License with a clean DMV record. Copy of recent Vehicle Insurance required.
High School Diploma or Equivalency.
Minimum of three years’ of Medical Assistant experience in a clinical setting with a frail or elderly population. Experience in a nursing home or hospital setting preferred.
Experience as care coordinator required.
Medical Assistant knowledge and skills necessary to treat frail, elderly participants and manage complex clinical situations.
Highly motivated, self-directed, able to execute tasks in a quickly changing environment and make sound decisions in emergency situations.
Excellent clinical, organizational and communication skills in settings with seniors, their families and interdisciplinary team members.
Ability to work independently with minimal supervision.
Demonstrated ability to prioritize in a fast-paced environment.
Experience and competency working with people from diverse backgrounds and cultures.
Commitment to unlocking the full potential of our most vulnerable seniors.
Bilingual English/Spanish preferred.
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.