Customer Care Advocate (Entry Level)

Job Description:

Job Description Our offices are open for a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary of Job: Accountable for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. This role is dedicated to helping ZipRecruiter customers achieve success in their recruitment efforts. What You'll Do: Answers inbound Employer and Job-Seeker phone calls and processes all basic support inquiries. Properly transfers calls to appropriate teams and departments. Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed. Performs troubleshooting for site issues and functionality. Maintains high service levels as established by the department. Meets or exceeds established metrics and performance goals including productivity and quality of activities. Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.). Processes plan upgrades and downgrades at the user's request. Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department. Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product. What You'll Need: Passionate about Customer Service Prior work in B2B preferred Detail-oriented, organized, and an expert on time management Passionate, optimistic, and a team player Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Easily builds rapport and establishes relationships with customers and colleagues Coachable. Listens to and implements feedback from Supervisor Listens patiently. Will probe and clarify to get necessary details from customers Flexible work schedule is needed As Part of Our Team You'll Enjoy:Competitive salaryExceptional benefits packageFlexible Vacation & Paid Time OffEmployer-matched 401(k) plan Category: Customer Service ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. California Privacy Notice: For information about ZipRecruiter's processing of California job applicant personal data, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/california-job-applicant-privacy-no... Company Description ZipRecruiter is the fastest growing employment marketplace. We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.