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Customer Service Phone Representative


Stop your job search now by applying at Experity!

Experity in Machesney Park is seeking high energy, customer service loving individuals to join our team. No experience needed, you just need to be willing to learn, be an awesome team player!

Bring your X Factor! Experity is looking for the next winner of our X Factor award Peer nominated award for team members that eXemplify all core values! Take control of your career and apply today! We are seeking open minds that enjoy learning and growing with our eXceptional company.

Start date: ASAP

Pay: $15. 00 an hour

Bonuses: Quarterly bonuses AND a $1000 sign-on bonus!

Job Type: Full time

Location: Onsite at our office in Machesney Park

Work Schedules Available: Monday Friday

  • 8:30 am - 5:00 pm
  • 9:00 am - 5:30 pm
  • Flex time available after training
  • Over time opportunities

In addition to medical/dental/vision benefits, we offer:

  • Family friendly events throughout the year
  • Door Dash lunch delivery - provided once a month during COVID
  • Fitness reimbursements
  • Employee Assistance Program
  • Generous maternity/paternity leave
  • Paid vacation and 8 paid holidays
  • 401K company match AND our Experity Synthetic Equity Program
  • And more!

What you will be doing

  • Receive incoming calls and complete account follow-up
  • Receive inquiries, concerns, or complaints related to patient accounts from patients, insurance carriers, employers, etc.
  • Counsel patients regarding obligations related to account balances
  • Review explanations of benefits for correct adjudication and payment according to applicable managed care contract terms and reimbursement
  • Apply payments and adjustments to patient accounts as appropriate
  • Review and update patient and insurance demographics as appropriate
  • Maintain current understanding of applicable coding guidelines, state and federal regulations, and managed care guidelines
  • Responsible for notifying management of any trends or denials
  • Basic understanding of CPT, ICD-9, and HCPCS coding
  • Responsible for resolution and appropriate refunding of credit balances. Includes working credit balance reports as needed
  • Assist with training for new and established employees
  • Other duties as assigned

Education and Experience:

  • High school diploma or equivalent


  • Prior phone experience
  • One year of customer service experience
  • One year of experience in physician office

Every team member exhibits our core values:

  • Team first
  • Lift others up
  • Share openly
  • Set and crush goals
  • Delight the client


Customer Service Phone Representative

Machesney Park, IL
Full Time

Published on 01/14/2022

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