Desktop Support Analyst

Care Team Solutions has an EXCITING opportunity as a Desktop Support Analyst for a fast-growing, technology-enabled Virtual Hospital in Boston, MA that was founded to make a major impact in the way medical care is delivered.

Location: Boston, MA. IT IS NOT A REMOTE POSITION

MUST HAVE:

-3+ yrs experience supporting IT in a business setting

-Ability to work 2 weekends a month and evening shifts

-Ability and want to effectively communicate with practitioners via phone and in-person to support them in their work with patients.

Details:

-Competitive Pay w/ Full Benefits!

-Full time, Permanent position.

-Great opportunity to get into an industry Leader

Responsibilities:

• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, blocking unapproved access.
• Chalk out maintenance plan for the prevention of unexpected failures.
• Setting up the Organization’s computer system to meet specific business goals.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage.

Qualifications:

• Bachelors Degree
• 3+ Years Exp