Care Team Solutions has an EXCITING opportunity as a Desktop Support Analyst for a fast-growing, technology-enabled Virtual Hospital in Boston, MA that was founded to make a major impact in the way medical care is delivered.

Location: Boston, MA. IT IS NOT A REMOTE POSITION

MUST HAVE:

-3+ yrs experience supporting IT in a business setting

-Ability to work 2 weekends a month and evening shifts

-Ability and want to effectively communicate with practitioners via phone and in-person to support them in their work with patients.

Details:

-Competitive Pay w/ Full Benefits!

-Full time, Permanent position.

-Great opportunity to get into an industry Leader

Responsibilities:

To set up and manage user accounts and permissions to consent access to a network.
Upholding and testing security, blocking unapproved access.
Chalk out maintenance plan for the prevention of unexpected failures.
Setting up the Organization’s computer system to meet specific business goals.
Monitoring day to day computer performance.
Update and maintain the computer inventory and equipment.
Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
Endorse and apply upgrades to systems to ensure durability.
Assess functional needs to regulate system purchase specifications.
Resolve hardware and network connectivity issues.
Validate & approve VPN access for all remote users.
Assist in technical upgrading and maintaining of entire desktop systems.
Support in testing and deployment of new applications and systems.
Train and guide staff hardware and software usage.

Qualifications:

Bachelors Degree
3+ Years Exp