Behavioral Health Transport Specialist

Position Title

Behavioral Health Transport Specialist
Department

Ambulance Transport / Clinical Operations
Reports To

Manager, Ambulance Transport / Clinical Operations
Position Summary

The Behavioral Health Transport Specialist is responsible for the safe, secure, and compassionate transport of patients with behavioral health needs between healthcare facilities and other approved destinations. This role supports patient throughput and works under the direction of Ambulance Transport/Clinical Operations leadership, using de-escalation techniques and safety protocols.
Core Responsibilities

Transport Operations:
- Operate specialized vehicle safely
- Complete assigned transports
- Maintain punctuality and accurate documentation

Patient Safety & Monitoring:
- Maintain observation of patients
- Utilize safety equipment per policy
- Escalate concerns appropriately
- Ensure proper handoff

Behavioral Management:
- Use de-escalation techniques
- Maintain professionalism in high-stress situations

Communication:
- Coordinate with Transfer Center, facilities, EMS
- Report incidents and delays

Safety & Compliance:
- Perform vehicle checks
- Follow HIPAA and safety standards
- Participate in required training
Physical Requirements

- Assist with loading/unloading patients using team members and equipment
- Manage patients/equipment over 100 lbs with assistance
- Ability to sit, stand, bend, kneel
- Respond to emergent situations
Minimum Qualifications

- High school diploma or GED
- Valid driver's license
- Ability to pass background check
- BLS certification (or obtain during onboarding)
Preferred Qualifications

- EMS, behavioral health, or transport experience
- CPI training
- Healthcare setting familiarity
Core Competencies

- De-escalation skills
- Situational awareness
- Communication
- Patient-centered care
- Reliability
Work Environment

Field-based role with exposure to behavioral health patients, stressful environments, and varied conditions.
Performance Expectations

- On-time transports
- Safety performance
- Documentation accuracy
- Communication effectiveness
- Satisfaction feedback