ED Unit Coordinator/Registration Associate

Department:Emergency ServicesReports To: Director of Emergency ServicesFLSA Status: Non-Exempt

SUMMARY
Greets and welcomes patients upon arrival (patients and visitors may be of all ages, neonatal to geriatric, and may have all degrees of disability ~ both mental and physical). Responsible for registering patients in a timely and accurate manner while maintaining established guidelines in regard to governmental mandates and customer service initiatives. Maintains high visibility and availability at entrance/exit/waiting rooms. Demonstrates an ability to be flexible, organized, and function well in stressful situations and changing work priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Performs duties of the Registration Associate

1. Registers Patient at Emergency Department or Urgent care
2. Obtains necessary demographic, payer information
3. Verifies insurance information
4. Obtains signatures for release of information, consent and all forms related to visit and admission
5. Creates and submits Ambulance billing encounters
6. Acts as Hospital Operator, relaying incoming calls to the requested department

Requires Knowledge, Skills and Abilities of:

• • Navigation of EPIC electronic medical record
  • Payer Requirements
  • General admitting practices
  • On-line verification tools
  • HIPPA laws and regulations
  • Procedure for announcing emergency codes
  • Joint Commission requirements

Performs duties of the Health Unit Coordinator:

1. Support patient flow within the Emergency Department by monitoring patient movement, room status, and department activity in collaboration with ED providers, nursing staff, and registration staff.
2. Coordinate communication between ED providers, nursing staff, ancillary departments, patients, families, and outside facilities to support timely, safe, and effective patient care.
3. Prepare, organize, and maintain documents, forms, reports, and other information needed for patient care, transfers, admissions, discharges, and follow-up as directed.
4. Assist with patient transfer coordination, including placing phone calls, faxing or sending required documentation, and communicating transfer information to appropriate staff and facilities.
5. Support ED providers and staff by answering phones, relaying messages, managing clerical requests, and helping coordinate department workflow during routine and high-volume situations.
6. Maintain awareness of department priorities and respond appropriately to changing patient care needs, emergency situations, and requests from providers and staff.
7. Use of electronic medical record, office equipment and communication tools to document patient tracking and department operations.

Required Knowledge, Skills and Abilities of:

• • Medical terminology
  • Department specific workflows
  • Prioritization, multitasking, organization
  • Maintaining composure in a fast-paced environment
  • Navigation of EPIC electronic medical record
  • Possesses excellent verbal, written and telephone communication skills to ensure accurate transmission of information within the Emergency setting, to other departments, and to outside agencies and providers.
  • Utilizes office equipment including computer, printer, copier, fax, and telephone.
  • Works as a collaborative member of the Emergency Department and Urgent Care staff. Demonstrates the ability to perform accurately and maintain composure while in a stressful environment. Demonstrates the ability to adjust to increased volume and activity.

EDUCATION and/or EXPERIENCE
Six months' related experience and/or training; or equivalent combination of education and experience in a fast-paced professional medical environment. Familiarity with medical terminology. Proficient in computer use, including internet services, word processing and database programs. Demonstrates a high level of integrity, professionalism, organizational and time management skills.

Welia Health is an equal-opportunity employer.