Experience Advocate

Job Summary

Experience Advocates are responsible for interacting with and providing great service to patients and their families, including responding to questions, filling out paperwork, providing information and serving as liaisons for their institutions. The Experience Advocate may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments, and suggestions.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent

Experience:

• Preferred
  • One year of experience in Healthcare
  • One year of Clerical experience
  • One year of experience in Customer Service

Certification/Licensure:

• Preferred

Basic Life Support (BLS) Certification