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Front Office Assistant - Hermitage, PA

with MedExpress. At MedExpress, we believe in delivering quality, convenient,
affordable health care and exceeding our patients’ expectations. Our
neighborhood medical centers are open every day from 8-8 with a full medical
team and no appointments necessary to help patients get in, get healthy, and get
back to what’s really important. We provide a broad scope of services including
urgent care, basic wellness and prevention, and employer health services. As
part of the Optum and UnitedHealth Group family of businesses, we’re working
together to help people live healthier lives and to help the health system work
better for everyone. You can become part of our elite team almost anywhere with
250 MedExpress centers across the country and two administrative offices in
Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work.SM


energized and friendly front office assistants is essential to delivering
quality care and creating success in our centers. As a front office assistant, you will be responsible for greeting
patients, activating patient files, and providing support to medical staff. If
you’re a team player with a warm and welcoming attitude, excellent
interpersonal skills, and the ability to multi-task, we’d love for you to join
our team! 


Primary Responsibilities:

  • Assist
    in opening and closing the clinic, locking and unlocking the doors, and
    maintaining a clean waiting area
  • Welcome
    all On-Site Clinic patients and visitors by greeting them with a friendly
    demeanor, answering inquiries and directing them through the
    registration process.
  • Answer
    multi-phone lines, filing, faxing, scanning documentation and completing daily
    patient callbacks
  • Collect
    all insurance information, verify patient demographics, process payments, and
    complete phone sheets.
  • Discharge
    patients, verify their information, and provide them with anything needed to
    leave such as discharge papers, prescription, or work/school excuses


This role
is patient-facing and requires working in a clinical setting. The noise level
is moderate and there is a potential for exposure to infectious diseases and
blood-borne pathogens. It requires the ability to stand and sit for hours at a
time (with some bending and stooping), ability to use manual dexterity in
relation to clinical requirements, and ability to lift 50 lbs. Hours may vary
based on location, patient volume, and business needs.


  • High
    School Diploma or equivalency (GED)
  • 1+
    year(s) of customer service OR experience in a medical office setting
  • Experience
    with basic computer software and the ability to learn electronic medical
  • Lift
    50 pounds
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained


  • Understanding
    of occupational medicine
  • Experience
    collecting health insurance information and/or processing patient payments
  • Experience with patient registration
  • 6+ months of experience navigating computer systems, tools,
    and technologies – such as Microsoft Office, point of sale (POS), electronic
    medical record (EMR), or practice management and billing systems


of immunity to vaccine-preventable diseases is an employment requirement.


© 2019 OptumCare. All rights reserved.

is committed to creating an environment where physicians focus on what they do
best: care for their patients. To do so, OptumCare provides administrative and
business support services to both its owned and affiliated medical practices
which are part of OptumCare. Each medical practice part and their physician
employees have complete authority with regards to all medical decision-making
and patient care. OptumCare’s support services do not interfere with or control
the practice of medicine provided by the medical practices of any of their



creates a healthier atmosphere: OptumCare and its affiliated medical practices
are Equal Employment Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.


and its affiliated medical practices is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.



Job Keywords:  Front Office Assistant, Receptionist, Clinic
Administrative Assistant, Patient Coordinator, MedExpress, Patient Service
Representative, Customer Service, Clinic, Clinical Administrative Coordinator,
Medical Office, Customer Service, Patient Care, Medical, Healthcare, Admitting
and Registration Clerk, health care , medical receptionist, scheduler, front
office, medical front desk, MedExpress, Hermitage, PA

Front Office Assistant - Hermitage, PA

Hermitage, PA
Full Time

Published on 11/10/2020