Help Desk Tech II
- OUR CULTURE OF PERSON-CENTERED CARE
- At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the "Planetree" methodology of "Person-Centered Care". These guide our decisions, shape our culture, and define the expectations for every member of our team.
Our Mission: Compassionate care for every life we touch
Our Vision: To be our community's trusted healthcare leader
Our Values:
• Be Kind - Demonstrating compassion, consideration, and thoughtfulness
• Be Respectful - Being mindful of individual perspectives, priorities and needs
• Be Accountable - Taking responsibility for our commitments, behaviors, and actions
• Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal
• Embrace Excellence - Dedicated to setting standards that meet and exceed expectations
- At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the "Planetree" methodology of "Person-Centered Care". These guide our decisions, shape our culture, and define the expectations for every member of our team.
- JOB SUMMARY
- The Help Desk Technician - Level 2 provides advanced technical support and serves as an escalation point for complex or unresolved issues. This role supports clinical and non-clinical staff by diagnosing and resolving technical problems, coordinating with vendors and senior IT staff, assisting with service desk operations, and supporting cross-departmental technology initiatives.
- JOB QUALIFICATIONS
- Education:
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- High School Diploma or equivalent required.
- Associate of Science degree or certification(s) in appropriate Information Technology field or directly related experience supporting a medium to large computer operation preferred.
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- Certifications/Licenses:
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- Must successfully complete support certification A+ Core 1 & 2, or equivalate certification within the first year of employment.
- Must be ladder trained certified within 90 days of employment.
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- Job Knowledge and Skills:
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- Minimum of 1-year experience in a Help Desk support or computer repair position preferred.
- Understanding of PC hardware, peripherals, operating systems, and Microsoft Office.
- Basic knowledge of network protocols, switches, and e-mail.
- Possesses basic diagnostic and troubleshooting skills.
- Ability to communicate in English; both verbally and in writing.
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- Education:
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