Skip to main content

Industrial Support Engineer

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Manager, Industrial Support

What You Will Be Doing

Industrial Support Engineers will provide technical and network problem resolution to end-users (B2B) by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, and compiling, pulling, and parsing various station and network logs. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. This role is located in Scottsdale, Arizona. Remote work will be considered. Relocation will not be provided.

What You Will Bring to ChargePoint

  • Tenacious commitment to customer focused support
  • Comfort with making next-step decisions and excited by "thinking outside of the box"
  • Strong troubleshooting and analytical capabilities
  • Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
  • Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
  • Account management skills including investigating and understanding current and historical issues for specific accounts
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
  • Focuses and guides self in accomplishing work objectives
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Position requires use of headset/microphone

Aptitudes

  • Familiarity with AC and DC EV charging protocols; CCS, CHAdeMO, J1772, etc.
  • Basic understanding of commercial electrical infrastructure
  • Linux/Unix
  • SSH/Telnet
  • TCP/IP
  • Experience with CRM tools such as Zendesk or Salesforce
  • Experience in Jira or other program management tools

Requirements

  • Minimum of 4 years in a technical support environment or engineering field
  • Working experience or Bachelor s degree in technical field preferred
  • Occasional travel may be required

Location

Scottsdale, AZ

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.

#LI-BB1

Industrial Support Engineer

ChargePoint
Scottsdale, AZ
Full Time

Published on 11/24/2021

Share this job now