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IT Business Analyst II -(Salesforce)

JOB SUMMARY

The primary goals of this position are, in close collaboration with the business functional leaders and their delegates, to define the capabilities, workflows and processes that must be present in our technology and reporting platform and its ecosystem, and in cooperation with other key stakeholders, to ensure that these are implemented to provide our business an exceptional speed, quality and agility in adapting to new client business requirements and continued integrated technologies.

The BA is tasked with facilitating requirements development sessions to gain an understanding of our customers' current state processes and technologies and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in best practices. From the session output, the BA will lead design, with the delivery team, for a future state business technology solution and be responsible for its approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams.

JOB RESPONSIBILITIES

  • Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements
  • Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process
  • Build a clear requirements development strategy for each customer engagement
  • Strong understanding of Salesforce's capabilities and limitations and can clearly communicate to customers and internal business stakeholders
  • Lead discovery workshops, which includes the facilitation of large audiences, solution presentation and prototype demonstrations
  • Ability to organize and drive process reengineering sessions
  • Responsible for identification and inventory of customer process pain points and gaps in best practices
  • Perform rapid analysis and decomposition of complex business information into technical process components.
  • Perform business process modelling, user experience modeling and basic technical architecture diagramming
  • Can interpret technical and business strategy roadmaps and apply a detailed technical solution
  • Comfortable building and demonstrating prototypes in Salesforce
  • Has hands on experience in several mid-size implementations using salesforce.com Service Cloud and adjacent technologies
  • Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
  • Manage deployment activities with IT and business units
  • Lead and Manage User Acceptance Testing (UAT)
  • Ensure thorough, high quality and standardized documentation is in place for projects:
    • Review, analyze, and create detailed documentation of use cases, business processes along with users' needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
    • Document process workflows and make appropriate recommendations to impact operational efficiencies
    • Translate business requirements into output mock-ups as required for visual representation of business expectations
  • Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes.
  • Facilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project plan.



Qualifications:
Education and Experience

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Required

  • Extensive broad technology experience, 3-5 years of experience in business analyst or similar role by function, 5+ years preferred
  • Experience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream
  • Experience and demonstrated expertise with relational and non-relational databases, software and data integration design and solution architecture
  • Ability to coordinate and understand data modeling, ETL development and testing activities
  • Excellent written and oral communication skills, ability to articulate and document processes and workflows
  • Experience with organizing and facilitating cross functional and separate functional level meetings with business and technology teams
  • Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget
  • Experience working in a regulatory heavy environment and ability to balance adherence to regulations with flexibility in solution design
  • Education: Bachelor of Art or Science minimum with demonstrated academic achievement


Preferred

  • Experience in a Client Service business and/or client facing role
  • Experience in Salesforce, Veeva CRMs
  • Experience in SQL and/or NoSQL database understanding, design, architecture
  • Salesforce.com admin level certification
  • Experience with reporting tools like MicroStrategy, Microsoft Power BI, Tableau
  • Experience in testing and bug reporting tools
  • Expertise in data profiling, mapping and/or analytics

IT Business Analyst II -(Salesforce)

160014
Full Time

Published on 08/05/2022

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