IT Services Technical Coordinator

POSITION SPECIFICS

Full-time with benefits, 80 hours per two week pay period; upon offer, this position will increase current job tasks to include those currently assigned for the position held as well as those for the IT Services Technical Coordinator.

JOB SUMMARY

The Information Technology Services (IS) Technical Coordinator is responsible for coordinating, managing, and supporting Tomah Health's technology infrastructure, business applications, networks, servers, security controls, and related technology services. In collaboration with the IS Director, this position provides operational leadership and staff guidance in support of the organization's mission, vision, values, and strategic priorities. Responsibilities include project and vendor management; evaluation and implementation of technology solutions; system maintenance, upgrades, training, and troubleshooting; workflow and process improvement; regulatory compliance; continuity and recovery planning; budget support; and performance management. The IS Technical Coordinator promotes the reliable, secure, integrated, and effective use of information and technology throughout the organization and serves as the primary technical leadership backup for the IS Director in the Director's absence.

MAJOR JOB FUNCTION

1. Coordinate the administration, maintenance, upgrade, optimization, training, and troubleshooting of business applications, technical infrastructure, and supporting systems.
2. Provide technical leadership for network, server, endpoint, telecommunications, interface, and related systems; ensure technology capabilities are available, reliable, and appropriate for organizational operations.
3. Plan and coordinate technology projects, including requirements analysis, resource planning, installation, implementation, conversion, testing, communication, training, and post-implementation support.
4. Assist the IS Director with planning, directing, supervising, and coordinating department operations and staff; establish priorities, allocate resources, monitor progress, provide feedback, and support a professional and customer-focused environment.
5. Develop and support short- and long-range technology goals, standards, policies, and procedures consistent with Tomah Health's strategic plan, quality expectations, regulatory requirements, and accreditation standards.
6. Monitor technology performance, service requests, risks, and resource utilization; recommend and implement operational changes that improve reliability, security, workflow, service quality, and cost effectiveness.
7. Support information security and privacy programs by coordinating access controls, security safeguards, risk mitigation, staff education, and compliance activities, including requirements under HIPAA and other applicable regulations.
8. Ensure appropriate system and data backup processes are maintained and tested; assist departments with business continuity, downtime, disaster recovery, and service restoration procedures.
9. Provide direction, consultation, education, and advanced troubleshooting to staff, providers, leaders, and vendors; communicate system changes, outages, risks, and support information in a timely and understandable manner.
10. Maintain reports, records, inventories, contracts, procedures, and other documentation required for operational, administrative, audit, and regulatory purposes.
11. Assist with the annual IS budget, capital planning, contract review, and long-term financial planning; manage assigned resources in a financially responsible and cost-effective manner.
12. Participate in hospital committees, management meetings, emergency response activities, and educational offerings as assigned, and promptly escalate actual or potential violations of organizational policies, procedures, or standards.
13. Serve as the primary technical leadership backup for the IS Director and perform other duties as assigned.
14. Performs other duties as assigned.

POSITION REQUIREMENTS

1. Associate degree in Information Technology or a related field required, with a minimum of five (5) years of progressively responsible information technology experience; bachelor's degree preferred.
2. Demonstrated experience coordinating or leading information technology projects, including system installations, implementations, upgrades, or conversions.
3. Experience with technical infrastructure, network and server operations, information security, backup and recovery, vendor coordination, and regulatory compliance is required.
4. Leadership or supervisory experience, including the ability to establish priorities, coordinate staff and resources, and provide effective performance guidance, is preferred.
5. Ability to work onsite and remotely, participate in an on-call rotation, and respond onsite when required.

QUALIFICATIONS/SKILLS

1. Excellent verbal and written communication skills.
2. Excellent human relation skills as demonstrated by the ability to interface positively with all customers and employees.
3. Must have the ability to work with frequent interruptions, under stress and with minimal supervision.
4. Needs to possess a high level of intelligence, integrity, sense of responsibility and ability to comprehend and analyze details.
5. Manual dexterity required for computer use.

JOB REQUIREMENTS

1. Frequently required to stand, walk and reach with hands and arms and is also required to sit, climb or balance, stoop, kneel and crouch.
2. Occasionally lift and/or move up to 25 pounds.
3. Duties require normal vision and hearing for both telephone and computer work.