Java App Support

Seeking a Java App Support for a contract position in Plano, TX.

This is a 12+ month contract position.

This role is part of the Employee Experience Infrastructure and Production Services team, providing 2nd level operations support for M365 application automation. The successful candidate will support applications and email automation using .NET, deployed on Windows servers and Azure, with a focus on cloud computing, performance optimization, and incident management.

Responsibilities:

• Maintain and troubleshoot Windows-based server automation applications, including web servers, application servers, and database servers
• Develop and maintain automation scripts (basic .NET, PowerShell)
• Monitor system performance and troubleshoot issues
• Perform system backups and disaster recovery operations
• Create and maintain system documentation
• Install and configure software applications
• Monitor and analyze system logs using tools like Splunk
• Work with component support teams (e.g., Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
• Work within the internal ticketing system for entering, updating, and closing incident tickets
• Escalate to appropriate teams and vendors
• Perform various housekeeping functions on room systems/infrastructure (e.g. daily health checks)
• Serve in an on-call rotation
• Provide communication to leadership

Requirements:

• Bachelor of Science in Information Technology (BSIT) or similar, including experience
• 5-8 years of experience with incident ticketing in an automation support environment
• Proficient in Java, SQL Database, Automation scripting, and Splunk
• Experience with M365, Azure Cloud Computing, and .NET
• Proficient in Incident management, ticketing requirements, and end-user support services
• Able to describe issues, escalate, and articulate impact to affected users and leadership as needed
• Proficient in common MS tools to assist in data analysis and reporting
• Proficient in viewing Splunk Dashboards and engaging corrective activities
• Experience with Windows Administration

Desired skills:

• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
• Detail oriented and organized
• Proactive, enthusiastic, flexible, results-driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivated to achieve results and the ability to quickly integrate into teams
• Able to work in an ambiguous environment and draw and defend results and conclusions