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Knowledge Content Analyst- Pharmacy Benefit Managers (PBMs)

Job Description

The Knowledge Content Analyst,reporting toMgr, Knowledge Content Implementation,is responsible for sourcing, analyzing, and maintaining quality customer/customer partner content to enable the Accolade Front Line Care Team to support members. With a primary focus in areas such as Customers and Vendor Partners, Carriers and Third-Party Administrators (TPAs), Pharmacy Benefit Managers (PBMs), and/or Quality Assurance, this person will establish positive working relationships and assist in the creation and evolution of integration and ongoing maintenance materials and processes. Additionally, this individual is responsible for participating in cross-functional projects and initiatives to provide content expertise across the business.

A day in the life

Serve as a subject matter expert in one or more content focus areas, such as:

o Customers and Vendor Partners

o Carriers and Third-Party Administrators (TPAs)

o Pharmacy Benefit Managers (PBMs)

o Quality Assurance

Establish collaborative relationships with customers/customer partners and internal stakeholders

Lead discussions on an integrated delivery model between Accolade and customers/customer partners resulting in agreed integration details, artifacts, and process

Act as a liaison cross functionally to ensure internal teams have the information needed to provide high quality service

Complete and deliver implementation artifacts on time with high quality for new customer launches, expansions, and renewals

Identify and resolve gaps

Ensure content is consistent with Accolade tools and style guides

Provide regular status reports on progress and raise risks

Manage, maintain/build, and/or review internal and customer-facing content for new customer implementations on an ongoing basis

Triage, respond to, and resolve content tickets (CFQs) in a timely manner

Identify and recommend continuous improvement initiatives; leverage senior team members to support scoping of work, identifying of desired outcomes, and development/execution of deliverables

Participate in cross-functional initiatives as required


What we are looking for

Equivalent of a bachelor s degree and/or 3-5+ years progressive experience in a related industry (for a PBM focused role, PBM experience is required)

Strong and broad knowledge of the health care industry understanding of benefit content, practices, and processing; ability to navigate/understand and explain health plan and benefit documentation

Experience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefits

Experience with Quality Assurance processes and content management / document management tools

Strong written and verbal communication skills with proven ability to work independently, as well as across functions at multiple levels internally and externally

Strong technical aptitude working knowledge and experience with MS Office suite, plus the ability to learn new tools, as necessary

Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment

Detail-oriented, inquisitive, problem-solving in nature; good critical thinking and conflict resolution skills

Proven ability to roll up your sleeves and make a contribution quickly

Knowledge Content Analyst- Pharmacy Benefit Managers (PBMs)

Plymouth Meeting, PA
Full Time

Published on 06/25/2022

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