Lead Operator/ Dispatcher

Works under the supervision of the Manager Emergency & Communication Operations. Responsible for planning, coordinating, and supervising the Communications Center as well as being a full-time operator. The position must determine the nature and location of calls requesting medical, public safety, fire, transporters, environmental services, or other emergency and non-emergency services, then use BIDS documentation log to document, dispatch, track and monitor appropriate response for service. Receives telephone calls, radio calls, collects information regarding non-emergencies and emergencies in progress to relay to security officers or emergency responding teams; and documents critical information to maintain the location and status of security officers, transporters, and environmental services in the field. The position must also be able to look-up on computer, patient, and staff information. Responsible for hospital overhead paging, documentation, and paging of individuals through the paging system. Required to use two-way radios and emergency communications equipment. The Communications Center is responsible for coordinating all Codes and Disaster communications.

Education, Work Experience and Licensure:
• Associates Degree in Communications, Business, or related field required. 5 years or more of work-related experience may be consider equivalent to this education requirement.
• Public Safety Telecommunicator 1 certification required.
• CPR certification required.
• Two years of switchboard activities, dispatching EMS, Fire and Law Enforcement, basic dispatch, telephone operator or receptionist experience required.
• Professional demeanor, and basic computer skills required.
• Operating equipment such as computer terminals, PCs, fax machines, two-way radios, and telephones is necessary.