Learning Consultant (Hybrid)

JOB SUMMARY

The Learning Consultant supports the accomplishment of Baylor Scott & White Health's (BS&WH) strategic objectives by designing, developing, and implementing learning and development programs of various media.

ESSENTIAL FUNCTIONS OF THE ROLE

Plans, designs, develops, implements, and delivers standard and customized learning solutions and learning technology solutions throughout BS&WH focusing on strategic initiatives, in alignment with Learning & Development (L&D) strategy to enhance individual and organizational effectiveness and satisfy clients. This work will be done in alignment with other related work in L&D, so as to collaborate and not conflict/duplicate other L&D efforts.

Selects and applies appropriate teaching aids and learning materials to support standard and customized programs to meet business and client needs, through the use of adult learning best practices and technologies.

Collects assessment and client feedback data; analyzes with team to determine effectiveness of learning and development solutions; uses feedback and evaluation data to improve offerings.

Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback and business needs.

Applies technologies such as e-learning, videos, pod casts, mobile learning, and social learning as appropriate.

Develops on-line courses and learner evaluation instruments that meet LMS parameters and e-learning instructional design quality standards.

Provides assessment data and feedback concerning the BLN and its offerings.

Evaluates learning technology solutions to ensure they are meeting the needs of the organization.

Performs quality assurance monitoring and training to improve SSC operations.  Complete a call monitoring reviews and case management assessments.  Captures, tracks and audit cases to monitor KPI trends, track performance, provide feedback and improve quality.

Performs other position appropriate duties as required in a competent, professional and courteous manner.

KEY SUCCESS FACTORS

Excellent interpersonal, listening, verbal and written communication skills.

Detail orientated and self-started and can work independently.

Knowledge of BSWH policy and procedures.

Knowledge of customer service principles and practices.

Knowledge of call center telephony and technology.

Proficient in the use of the computer.  Intermediate to advanced Excel and Powerpoint skills.

Knowledgeable in adult learning techniques.

Technical writing skills.

Comfortable working in a fast paced and constantly changing environment.

Prior PeopleSoft, Oracle Cloud and/or ServiceNOW applications highly desirable.

Knowledge of e-training development software a plus.

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

- EXPERIENCE - 2 Years of Experience

-Candidates local to CTX preferred (Austin, Round Rock, Temple, Waco, College Station)