MANAGER, HUMAN EXPERIENCE

Manager, Human Experience
About Us

At Sinai Chicago, we take healthcare personally. Excellence goes beyond clinical care-it's about treating every person with dignity, respect, and compassion. We are dedicated to improving the lives of our patients, community, and caregivers through exceptional service and meaningful human experiences.
Position Summary

The Manager, Human Experience leads the measurement, analysis, and activation of patient experience and caregiver engagement strategies across the organization. This role partners with executive, physician, and operational leaders to drive culture transformation, improve patient outcomes, and enhance caregiver engagement through data-driven insights and innovative initiatives.
Key Responsibilities
Strategy & Integration

• Support development and execution of enterprise-wide human experience strategy
• Align caregiver engagement and patient experience initiatives with quality and safety goals
• Translate system-level strategies into actionable department-level plans
• Partner with HR, Nursing, and Operations to embed experience practices into daily workflows

Culture & Experience Activation

• Lead initiatives such as recognition programs, onboarding improvements, and service recovery
• Facilitate workshops, focus groups, and listening sessions to identify experience gaps
• Promote service excellence through coaching, leader rounding, and storytelling
• Collaborate with Equity & Inclusion teams to ensure a respectful, inclusive environment

Measurement & Analytics

• Analyze patient experience and caregiver engagement data to identify trends and root causes
• Track key performance indicators (KPIs) and link outcomes to operational results
• Support departments in building improvement plans based on feedback and survey results

Leadership Support

• Act as a trusted advisor to leaders on engagement, communication, and culture best practices
• Design and facilitate training programs to build leadership and team capabilities
• Develop toolkits to support feedback, recognition, and performance conversations

Continuous Improvement

• Stay current on best practices in employee engagement and patient-centered care
• Support large-scale cultural transformation initiatives
• Develop tools and resources that sustain long-term experience improvements

Qualifications
Education & Experience

• Bachelor's degree required; Master's preferred (OD, Psychology, Healthcare Administration, or related field)
• 5+ years of experience in patient experience, employee engagement, or organizational development
• Healthcare experience strongly preferred

Skills & Competencies

• Strong communication, facilitation, and relationship-building skills
• Ability to analyze data and translate insights into actionable strategies
• Experience influencing cross-functional leaders and stakeholders
• Knowledge of EPIC or MEDITECH systems preferred

What Success Looks Like

• Improved patient experience and caregiver engagement scores
• Strong adoption of experience-focused leadership practices
• Measurable impact on quality, safety, and operational outcomes
• Sustained culture of respect, inclusion, and service excellence

Why Join Sinai Chicago

We offer a comprehensive benefits package including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Retirement savings (403b)
• Employee Assistance Program
• Student loan assistance and more

Our Core Values

• Teamwork: Collaboration and inclusivity
• Respect: Treating everyone with dignity
• Quality: Continuous improvement
• Integrity: Accountability and ethics
• Safety: Commitment to a safe environment
• Role Model: Leading by example