POSITION SUMMARY
- The primary responsibility for this position is oversite and leadership of the daily operations of orthopedic physician offices. Serves as the primary interface with executive leadership for assigned locations and ensures that within the scope of the role, that Orthopedic One puts patients first. The Manager, Operations III will oversee a single or multi-site assignment with 20 or more full-time providers in a single location and 40 or more FTE employees as direct reports.
RESPONSIBILITIES AND ACCOUNTABILITIES
- Department:
  - Responsible for managing physician schedules and adjusting office and patient flow to ensure efficiency and excellent patient experiences.
  - Develops and communicates clinic schedules and support staff schedules to physicians and staff and ensures appropriate staff coverage for clinical and clerical support.
  - Continuously evaluates operational efficiencies including flow of information, staffing models and patient flow.
  - Oversees and follows up on patient service matters.
  - Oversees the maintenance of the medical and office equipment and furnishings.
  - Works with outside vendors as needed.
  - Responsible for the development of department budgets for areas of responsibility.
  - Provides oversight and assistance to departments in the development and implementation of new procedures and work processes.
  - Oversees DME needs specific to assigned locations.
- Management:
  - Works with HR to interview and select staff and timely completion of related documentation
  - With HR Support, ensures performance appraisals define and measure a high level of work performance
  - Completes introductory and annual performance appraisals based on observed behaviors and work outcomes supported by appropriate documentation
  - Works to understand how staff are motivated and balance the needs of the organization and the individual. Sets expectations and rewards staff for achieving desired performance
  - Initiates coaching, disciplinary action, and performance improvement planning to address violations of policy and/or poor performance
  - Facilitates conflict resolution with staff with support as required based on circumstances
  - Ensures that Orthopedic One's mission, Patients First, is part of all management decisions and interventions.
- Orient and Train Staff:
  - Orients new staff, ensuring they know the purpose of the organization, their department and position
  - Ensures that employees have resources, tools, feedback, assistance and training needed to achieve desired performance including productivity and qualitative expectations.
  - Provides effective and timely on the job training such that performance objectives are clear, staff members have knowledge and skills necessary to perform effectively
  - Builds learning into work performed such that staff gains increasing understanding of how and why work is performed
  - Instruction and information provided to staff results in complete understanding
  - Educates staff on all applicable new or established policies, procedures, and expectations.
- Leadership:
  - Supports the mission, vision, values and code of conduct, goals and objectives of Orthopedic One, in customer care, community interactions, and management responsibilities.
  - Proactively reviews metrics important to the department workflow including work volume, customer satisfaction measures, etc. and makes recommendations to modify schedules, staff hours/staffing levels, and workflows to maintain productivity, quality and accuracy. Communicates metrics with staff timely and in mediums that maximize understanding.
  - Decisions, including those pertaining to staff, reflect complete and accurate analysis of relevant issues (past practices, work history, individual and group performance, department and company needs, consistency, fairness, regulatory or legal concerns, etc.)
  - Responsible and accountable for budget planning and cost control in area of responsibility.
  - Adheres to and administers company policies and procedures consistently and fairly in all matters (Employee Handbook, P&P, Risk, etc.)
  - Manages time and attendance to ensure employees are paid accurately and consistently based on company practices and policies.
  - Maintains department schedule/calendar and provides timely response to PTO requests
  - Promotes and supports an environment in which leaders and staff members engage in appropriate professional development, continuing education, and lifelong learning opportunities.
  - Submits reports/documents to appropriate parties in a complete, accurate and timely fashion (Personnel Action Notice, expense reports, etc.)
- Professional Development:
  - Prepares appropriately to attend and participate in company meetings or projects as assigned.
  - Facilitates special projects or assignments at the request of management.
  - Attends to own professional development responsibilities and encourages/plans for staff to do the same.
TEAMWORK
- - Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
  - Works cooperatively and refrains from participating in negative conversations.
  - Shares knowledge and insights with co-workers in a constructive manner.
  - Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
  - Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
QUALIFICATIONS
- Education, Experience, Certification and Licensure Requirements:
  - AAS or BS degree preferred in healthcare or other related field. Experience managing in a physician office, preferably orthopedic or surgical specialty. Previous experience with EMR systems and MS Office products including Word, Excel, and Outlook. Strong customer/patient orientation in leadership and decision making.

Manager, Operations III

Manager, Operations III

Share this job now