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MDM Cross Functional Sr Business Analyst (12 month FTC home based)

Cross Functional MDM IT Senior Business Analyst


As part of post-merger harmonization activity, IQVIA is consolidating its Master Data Management (MDM) of Customer, Supplier, Chart of Accounts and Product through one centralized MDM platform. We are already live with a number of multi year program initiatives but have many more projects in our backlog requiring cross functional support in order to enhance our existing capabilities.

This is a very exciting opportunity to collaborate on a global scale and help drive change and efficiency in systems and processes across the IQVIA estate. The successful candidate will learn many aspects relating to new ways of working at IQVIA which will very likely bring further opportunities after successful program delivery.

The Senior Business Analyst will analyse, document, and manage business requirements related to IQVIA systems and will ensure that requirements are fully understood by the technical team before solutions are designed and implemented. Master data is utilised in business processes across the IQVIA estate, making its centralised management and distribution key to boundary process management success. Cross functional understanding of boundary impacts should be considered with all MDM projects.

The Senior Business Analyst will collaborate with the system owners to document solution scope, objectives, and added value or benefit expectations.

The position will work closely with the MDM IT Delivery Manager to ensure developments adhere to business requirements


MDM Program Specifics:

• Document master data use within business systems and integrations

• Work closely with architecture teams to agree rollout strategy and timing based on business and IT drivers

• Support IT change cycle through various project methodologies based on specific needs with an emphasis on

• Agile for rolling integration and system change batches

• Lean methodology understanding also of use as we work in tandem with the business change teams while we process re-engineer

• Test support during unit, system and user acceptance testing

• Hypercare and Warrant support to move changes to business as usual with minimal disruption to business stakeholders

Generic Responsibilities

• Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, Product Owners

• Produce and review data/information models and preliminary system architecture, as needed

• Follow IQVIA System Life-Cycle (SLC) and Computer System Validation (CSV) procedures, as appropriate

• Collaborate with the Product Owner, or delegated member of the applicable business group, to document user requirements

• Model processes to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary

• Resolve conflicting end-user requirements

• Lead demonstrations/simulations to illustrate solution design and configurable functionality to Product Owners

• Ensure that appropriate test scenarios are executed to validate agreed solutions

• Maintain knowledge of the IT industry; analyse the abilities of tools and technologies, compare with the need of the business, then recommend potential solutions to managers within the business

• Collaborate with Enterprise System Owners, HRIS and HR Shared Service groups to ensure that business requirements are delivered through successful implementation of optimal, cost-effective solutions

• Provide input to Business Case requirements & other pre-project activities (e.g., high-level requirements, project scope, objectives)


• Master Data Management of either:

Customer & Supplier

Chart of Accounts & Product

• a broad range of system and integration experiences with large scale businesses

• strong technical and business writing skills

• team leadership capabilities

• ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences

• ability to develop training and support programs for global technology and process implementations

• an understanding of current requirements elicitation, analysis, specification, and verification, and the ability to apply them in practice

• knowledge of process engineering and process improvements

• ability to guide the user in identifying business requirements and user stories

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

MDM Cross Functional Sr Business Analyst (12 month FTC home based)

Full Time

Published on 03/19/2023

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