Functions as an ambassador of the practice by serving as a liaison to patients, and all staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance.
High school diploma or G.E.D. equivalent required.
Minimum two years of secretarial, front office experience.
Outstanding interpersonal skills with a commitment to customer service required.
Healthcare experience preferred.
Completion of a medical terminology course preferred.
Excellent oral and written communication skills.
Strong computer experience with advanced proficiency in Microsoft Word and Excel. Excellent organizational, analytical, and problem-solving skills.
Highly motivated, able to work independently.
Able to multi-task and prioritize work load.
Must have experience with multi phone lines.
Must have a high level of maturity, prioritization and ability to handle high pressure situations.