Medical Support Assistant

Position Details:

• Full-time position
• Monday-Friday
• 8-hour shifts with a 30-minute lunch
• Available shifts:
• 7:00 AM-3:30 PM
• 7:30 AM-4:00 PM
• 8:00 AM-4:30 PM
• No weekends
• No on-call responsibilities
• Federal holidays observed

Primary Responsibilities:

• Schedule and coordinate patient appointments
• Answer incoming telephone calls and assist Veterans with scheduling and general inquiries
• Check patients in and out while updating demographic information
• Enter and maintain accurate information in the VA's computerized patient record system
• Coordinate with providers and clinical staff to support efficient patient care
• Perform general clerical and administrative duties
• Maintain patient confidentiality and comply with VA policies and procedures
• Work independently while managing multiple priorities in a fast-paced environment

Minimum Qualifications:

• Must be a U.S. Citizen
• Six (6) months of clerical, administrative, office support, or customer service experience OR one year of education beyond high school
• Equivalent combinations of education and experience will be considered
• Ability to type at least 40 words per minute
• Proficiency with Microsoft Office and general computer applications
• Ability to learn and use electronic medical record systems
• Strong communication, organizational, and customer service skills
• Dependable with the ability to exercise sound judgment and work independently

Preferred Qualifications:

• Experience in a medical office, hospital, or outpatient clinic
• Medical scheduling experience
• Experience with electronic health records (EHR/EMR)
• Previous VA or federal healthcare experience is preferred