MLW Technician II

White Plains Hospital Job Description

Title: MLW Technician II Job Code: 500352

Department/Location: Department of

Laboratories/MLW

FLSA Status: Non-Exempt

Reports to: Administrative Manager

Laboratory Outreach Services

Position Summary

• The MLW Technician II obtains blood specimens from patients for laboratory analysis, observing protocols and methods established by The Department of Laboratories. The MLW Technician II unpacks, registers and receives specimens, preparing them for processing, while locating and correcting any discrepancies, and ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section. Performs customer service related duties as assigned.

Essential Functions and Responsibilities Includes the Following:

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Ability to obtain blood specimens using varied technique on all age groups (where applicable)
• Responsible to remove specimens from transport bags, verifies proper identifiers on all requisitions; and promptly follows-up on discrepancies or omissions on paperwork or specimens
• Responsible for entering ordered tests from outreach requisition into HIS to ensure that the ancillary laboratory departments receive appropriate testing orders; prioritize workload to ensure the timely processing of all specimens
• Responsible for labeling and dissemination of specimen to the proper laboratory department
• Demonstrate knowledge and use of client specific registration and accessioning procedures
• Responsible for answering all incoming outreach telephone calls and responding in order to resolve call in an accurate, efficient and timely manner
• Responsible for faxing laboratory results to physician offices as requested
• To ensure seamless communication between shifts, responsible for documentation of all outreach issues in the HIS for follow-up and resolution the next business day
• Review of the "Specimen Master Log" to ensure accuracy in the accessioning process
• Responsible for compiling all necessary supplies for outreach clients and documenting quantities in the HIS prior to delivery
• Completes ICD-10 diagnosis coding for all MLW outreach accounts by entering the appropriate code into the HIS; contact and follow-up with physician offices for diagnosis and/or ICD-10 codes if not provided on the submitted requisition.
• Responsible for scanning all coded requisitions into the ELR of the HIS
• Responsible for STAT specimen pick-up at local physician office practices, as well as, dispatching contracted courier service
• Responsible sorting, compiling and delivery of laboratory reports to local physician office practices
• Demonstrates knowledge of department and hospital policies and procedures and their execution
• Completes job specific competency requirements
• Maintains a clean and organized work area - Demonstrate ability to maintain a safe environment and use universal precaution
• Maintain supplies in a neat and orderly manner
• Ensures all client inquiries are responded to in a timely manner
• Performs other duties as assigned.

Education & Experience Requirements

• • High School graduate or GED equivalent required
  • Phlebotomy Certification preferred
  • One year previous phlebotomy experience preferred
  • Valid NYS driver's license and proof of auto insurance required
  • Ability to type 35 words per minute
  • Previous experience in a healthcare environment preferred
  • Medical terminology preferred
  • Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus

Core Competencies

Integrity to handle the confidential aspects of work Adaptability-ability to cooperate with others

Stress Tolerance-retains composure under stress

Must be able to communicate, converse and write in the English language Ability to effectively communicate with internal and external customers Attention to Detail

Organized Flexibility Team Work
Physical/Mental Demands/Requirements & Work Environment

• • Position requires eye hand coordination and manual dexterity required for safe blood draws
  • Ability to remain in a stationary position for extended periods of time
  • Ability to stand for long periods of time
  • Ability to perform repetitive functions, and capable of concentrating for extended periods of time
  • May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc

Primary Population Served

Check appropriate box(s) below:
• Neonatal (birth - 28 days)
• Patients with exceptional communication needs
• Infant (29 days - less than 1 year)
• Patients with developmental delays
• Pediatric (1 - 12 years)
• Patients at end of life
• Adolescent (13 - 17 years)
• Patients under isolation precautions
• Adult (18 - 64 years)
• Patients with cultural needs
• Geriatric (> 65 years)
• All populations
• Bariatric Patients with weight related comorbidities

• Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.