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Operations Manager, Global Data Operations (GDO)

Job Description

Position Overview:

Under the direction of the GDO leadership, the GDO Operations Manager is responsible for leading Senior clinical data managers (SCDMs) and Clinical Data Managers (CDMs) in operations tasks, both strategic and tactical in nature, within a Data Management Center (DMC). They are responsible for ensuring the consistent execution of quality processes and deliverables and managing the workload and development of their direct staff. Encourages effective interaction of DMC staff with business partners to achieve common objectives.

Our Clinical and Pharmacovigilance teams manage studies to provide the safety and efficacy data required for regulatory approval of potential new drugs, vaccines and new indications for existing products. We ensure we conduct high quality clinical trials by integrating state-of-the-art technology and applying rigorous scientific and ethical standards.

Primary activities include, but are not limited to:

  • Direct Line Management of SCDM and CDMs

  • Develops career plans

  • makes work assignments

  • Conducts periodic skill assessments

  • Annual performance appraisals

  • Coaches and provides ongoing feedback for performance

  • Provides rewards and recognition

  • Sets priorities

  • Provides developmental opportunities

  • Manages training compliance

  • Escalates to appropriate leadership/management as needed as risks and needs arise in the business

  • Increases functional effectiveness by supporting departmental efforts to simplify and standardize procedures to the greatest extent possible, sharing best practices and participating or leading in continuous improvement efforts.

  • Participates in or Leads GDO Business Excellence Networks (BENs),  GDO improvement efforts, SME networks, GDO and/or GDMS special initiatives as needed

  • Facilitates and/or participates in management and functional area meetings, contributing expertise when necessary through formal or informal presentations.

  • Keeps abreast of process and technology changes both within and outside of our Company that may impact staff.

  • May support any other projects or perform any other data management task deemed appropriate by management.

  • Supports GDO management team to set objectives and lead the team to achieve the business goals.

  • Leads and/or participates in initiatives beyond GDO or GDMS (e.g. cross-divisional projects, cross-industry initiatives, etc.).

  • Trains staff on business processes, operations and tools.


  • B.A. or B.S. degree, preferably in life sciences, computer science, or related discipline.


  • At least 5 years’ experience in Clinical Trials; At least 2 years’ experience in People Management or equivalent demonstrated leadership.

Knowledge and Skills:

  • Knowledge of E2E clinical development process. Strong leadership and mentoring skills. Strong project management, decision making, problem solving, negotiation and communication skills Ability to establish effective personal relationships across a wide range of business contacts Ability to build talent and lead teams with influencing and development skills. Able to work under pressure in a changing environment with flexibility.


We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe. 

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Work Week


Valid Driving License:


Hazardous Material(s):


Number of Openings:


Requisition ID:R188946

Operations Manager, Global Data Operations (GDO)

Philadelphia, PA
Full Time

Published on 06/23/2022

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