Part-Time Patient Advocate (Tuesday-Friday; 4pm-8pm with rotating Saturdays; 11:30am-8pm)

Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located on-site at a hospital in Billings, MT. The Part-Time schedule for this role will be Tuesday-Friday; 4pm-8pm with rotating Saturdays; 11:30am-8pm.

Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.

Essential Duties and Responsibilities
Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
Complete the appropriate applications and following through until approved
Detailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases worked
Provide exceptional customer service skills at all times
Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
Maintain assigned work queue of patient accounts
Collaborate with hospital staff, case managers, social workers, financial counselors
Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
Request home visits as needed to acquire documentation
As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs
Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
Some college coursework preferred
Prior hospital experience preferred
Adaptability when dealing with constantly changing processes, computer systems and government programs
Professional experience working with state and federal programs
Critical thinking skills
Ability to maneuver throughout the hospital and patients’ rooms.
Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
Effectively communicate both orally and written, to a variety of individuals
Ability to multitask and ability to function in a fast-paced environment
Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer
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