Patient Access Supervisor

Position Summary:

The Patient Access Supervisor (PAS) supervises the Patient Access employees, assuring operational efficiencies are maintained. Performs pre-registration procedures including but not limited to the oversight of registration, insurance verification, patient financial responsibility calculations, and up-front collections.

Qualifications:

Education:

• High School Diploma required.
• Associate degree (AS) in management related field preferred.
• Bachelor's degree (BA/BS) in management related field preferred.

Experience:

• Minimum of three (3) years' experience in medical office or operational role preferred.
• Minimum of three (3) years' experience of supervisory experience in a customer service-related field required.

Licensure/Certification/Registration

• One of three certifications listed below is required or must be obtained within six (6) months of hire date or acceptance of position:
  • CHAA - Certified Health Access Associate certification through the National Association of Health Access Management (NAHAM) or;
  • CHAM - Certified Health Access Manager certification thought he National Association of Health Access Management (NAHAM) or;
  • RHIT - Registered health Information Technician Certification through the American Health Information Management Association (AHIMA).
• Certification for Medical Coding and Billing preferred.

*Assessment of overall credit worthiness by review of a consumer credit report is required. *

Duties & Responsibilities:

• Ensures the quality provision of registration, pre-cert verification, payer ID, and Patient financial obligation for services.
• Measures registration productivity and other functions for accuracy levels.
• Schedules staff for adequate coverage on an extended hour basis and completes various departmental process improvements.
• Complete other duties as assigned.
• Provide exemplary core customer service.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal and written communication skills.
• Proficient understanding and use of technology/PC skills required.
• Remain calm and professional in all situations.
• Consistently exercise independent judgment.
• Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.
• Completes other duties as assigned by department leadership.