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Patient Care Coordinator - Miramar FL

Patient Care Coordinator - Miramar FL(

Job Number: 928106)Description

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies,
UnitedHealth Group
is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas:
Optum
- a growing part of our family of companies that make
UnitedHealth Group
a Fortune 10 leader.

Optum
helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Process new referrals from hospitals and doctor's offices in a timely manner in compliance with company policies and government regulations.
Answer questions from patients, medical professionals, the pharmacy and the sales team in a timely manner via phone or email.

Excellent communication and organizational skills are essential in order to successfully communicate with a diverse consumer population and team. You will be required to handle multiple tasks while demonstrating independent thinking and problem-solving skills.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work during our normal business hours of (8:30am - 5:00pm ET). It may be required, given the business need, to work overtime. Our office is located at 9984 Premier Parkway Miramar, FL 33025

Primary Responsibilities:

  • Answer inbound calls from patients and providers regarding prescriptions and general insurance inquiries
  • Refer calls to team according to protocols
  • Track prescriptions and document information completely, timely, and accurately
  • Schedule deliveries
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Escalate transactions when defined by protocols.
  • Demonstrate active listening and empathy in all interactions.
  • Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation.
  • Demonstrate courtesy in each interaction
  • Control the interaction to ensure each of the consumer's inquiry is handled completely and efficiently.
  • Meets key performance goals established including quality and attendance.
  • Maintain confidentiality and adhere to HIPAA requirements.
  • Other duties, as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Qualifications

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of experience in a medical office processing new patients.
  • 1+ years of experience running insurance benefits for patients.
    Microsoft Word (creating and editing documents)
  • Microsoft Excel (creating and editing spreadsheets)
  • If you need to enter a work site for any reason, you will be
    required
    to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Home infusion preferred.
  • Bilingual in Spanish preferred

Soft Skills:

  • Good communication skills both verbal and written.
  • Ability to multi-task in a timely manner.

UnitedHealth Group is an essential business.
The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at:

OptumRx
is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, Patient Care Coordinator; Patient Services Representative, hiring immediately, #rpo

Job Patient ServicesPrimary LocationUS-FL-MiramarOrganization OptumRx Infusion SvcsSchedule Full-timeJob Posting

Patient Care Coordinator - Miramar FL

UnitedHealth Group EN
Miramar, FL
Full Time

Published on 11/24/2021

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