Work Schedule/Days: Variable / Variable
Employment Type: Full-Time
Requisition #: 53252
Provides administrative support to patient care area(s) and quality patient care services under supervision of a licensed professional. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
- High school graduate or equivalent
- American Heart Association Basic Life Support (BLS) or American Red Cross equivalent within 30 days of employment
- No minimum experience required
- Certification as a Nursing Assistant, Medical Assistant, or Emergency Medical Technician or nursing student who has successfully completed one clinical rotation or 1 year of clinical hospital experience
- 1 year of experience in pediatrics
KNOWLEDGE SKILLS & ABILITIES*
- Must satisfactorily complete all skills and requirements
- Competencies as defined by department must be completed within 6 months of employment
- Excellent communication, organizational, and interpersonal skills
- Demonstrated leadership abilities and documentation of ongoing development and training
- Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
- Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records.
- Assists licensed professional nurse with admission, transfer, and discharge process by maintaining/verifying patient information in computer system, assigning and setting beds for new patients, ensuring code sheets and patient identification/allergy bands are in room and necessary paperwork is in the patient chart, and updating patient boards.
- Assists with basic delivery of patient care (e.g., medical and laboratory procedures, nutritional needs, daily activities, and transporting patients) as assigned by licensed professional and using age and developmentally appropriate standards.
- Provides coverage at nursing station during critical periods, e.g., assessments and rounds.
- Provides and documents continuous visual monitoring of suicidal patients and patients at risk as assigned by licensed professional nurse and using age and developmentally appropriate standards.
- Orders and maintains department and patient care equipment and unit supplies as assigned using established standards.
- Communicates information relating to job activities, needs, and responsibilities for assigned shift in prioritizing and delivery of patient care and administrative support.
- Assists and participates in continuous assessment and improvement of quality of care and services provided.
- Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, and ALL = all ages.
- Ensures customers receive the best service possible by rounding on patients and families to ensure needs are being met and concerns are satisfactorily resolved.
Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
PHYSICAL DEMANDS*Ability to lift up to 40 lbs independently and greater than 40 lbs with assistanceBending/Stooping - Frequently (activity or condition exists from 1/3 to 2/3 of time)Climbing - Occasionally (activity or condition exists up to 1/3 of time)Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.Lifting - Occasionally (activity or condition exists up to 1/3 of time)Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)Standing - Constantly (activity or condition exists 2/3 or more of time)Walking - Constantly (activity or condition exists 2/3 or more of time)WORKING CONDITIONS*Definite potential for exposure to blood and body fluids
Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.
With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.
Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.
Have questions about the recruitment process? Check out What to Expect.
Address: 1405 Clifton Road NE, Atlanta, GA 30322
Function: Clinical/Nursing Support - Clinical Support