Patient Representative (ED)

Patient Representative

Location: Saratoga Springs, NY

Employment Type: Full-time

Shift/Schedule: Day shift

Department: Emergency Department

Salary Range: $18.33 - $26.62 hourly, based on experience and qualifications

About Saratoga Hospital

At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

About the Role

We're looking for a dedicated Patient Representative to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our support team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. As the Patient Representative, you will act as a liaison among patients, family members, visitors and staff in the Emergency Department (ED), with the aim of enhancing the personal service experienced by patients, family members and visitors while enabling ED staff to concentrate on direct patient care. Also, working with the ED Director to monitor patient, family and visitor satisfaction in the ED. You will always work under the direct supervision of the Charge RN.

What You'll Do

• Assists staff with supportive needs of patients and their families
• Makes contact with patients, family members and visitors in the ED waiting area, explaining policies and procedures as needed and directing patients to treatment areas when needed.
• Makes periodic rounds of waiting areas and exam rooms relaying information among patients, family members, and visitors in collaborating with the ED staff.
• Explains to patients, family members and visitors why visitation may be restricted to two family members at a time during flu season for example.
• Responds to patient, family member and visitor requests or problems with direct action or referral to the appropriate department or person.
• Works closely with the ED and registration staff to help maintain smooth patient flow and open communication among all concerned.
• Makes necessary calls to families and ministers, etc. for patient when requested.
• Assists in comforting those families who have experienced the death of a family member and assists with other necessary arrangements.
• Assists with diversional activity for children by providing coloring books and crayons, Teddy Bears and assisting parents as needed while maintaining a safe environment.
• Maintains knowledge of current ED services and hospital policies regarding patient registration, treatment, admission, discharge, visitation, information release, parking, etc.
• Deliver compassionate, patient-centered care in alignment with Saratoga Hospital values
• Collaborate with interdisciplinary teams to support health, healing, and service excellence
• Perform support responsibilities with a focus on safety, quality, and efficiency
• Use hospital systems and tools to document care and support operations
• Continuously seek opportunities to improve processes and support patient and staff satisfaction
• Serve as a positive, professional representative of our hospital and community

What You Bring

• High School Graduate with 2 years of experience dealing with the public. Experience in Emergency Department setting strongly preferred. Minimum of 2 years of college or an equivalent combination of college level education and healthcare experience preferred.
• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment

Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust
• Supportive leadership that invests in your development and well-being
• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
• Opportunities to grow within the Albany Med Health System
• Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions

Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you.

How to Apply

Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.