PATIENT SCHEDULER

Summary:

Schedules outpatients for Rehabilitation Services (PT, OT, SLP, Audiology) and Schwab Physician Clinic.

• Answers and screens incoming phone calls in a professional manner.
• Warmly welcome and introduces yourself to customers.
• Displays hospital standards for telephone behaviors
• Schedules patients for initial evaluations, physician visits and ongoing therapy as indicated by ordering physician and therapist recommendations in a timely manner.
• Works with patient/family/caregivers to assign appropriate therapy times.
• Schedules patients for Schwab Rehabilitation Hospital transportation.
• Coordinates and communicates patient schedules with transport companies. Inform transport companies of schedules and any changes; discuss scheduling problems or issues with drivers and collaborate to resolve them.
• Follows up and executes requests for rescheduling and corrections on scheduled appointment errors.
• Communicates results with appropriate personnel.
• Maintains accurate outpatient schedules in Meditech scheduling module. Maintain communication with therapists of new patients and schedule additions/changes/issues.
• Collaborates with inpatient case managers, inpatient rehab therapists and acute care therapists to provide inpatients/acute patients with schedules prior to discharge.

WHAT YOU WILL NEED:

• High School diploma or equivalent required.
• Medical Terminology and some minimal college coursework preferred

MINIMUM WORK EXPERIENCE:

• Previous experience in healthcare reception, scheduling, insurance authorization or office management preferred

KNOWLEDGE & SKILLS: Bilingual in Spanish required. Basic proficiency in Microsoft Word and Excel.

Intermediate proficiency with Outlook.

Preference to those with prior experience using scheduling software.

REQUIRED LICENSES, CERTIFICATES, REGISTRATIONS: NONE