Patient Services Representative

Job Summary: Expected to work with minimal supervision. Responsible for prompt, courteous, and accurate registration of Clinic patients.

Demonstrates Competency in the Following Areas:

• Greets each patient entering the clinic in a friendly manner.
• Accurate submission of all patient information to the computer system including all insurance and demographics.
• Scan documents into EMR, when necessary.
• Knowledge concerning patient insurances and the ability to input with accuracy.
• Properly requests and enters patient information on the Medicare Questionnaire included in the registration.
• Obtains patient's signatures on appropriate forms. Scans forms into EMR system on correct patient.
• Work pursuit lists, which involves calling patients who are in need of labs, mammograms, etc. and getting them scheduled.
• Verifies insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
• Answers phone courteously and make every attempt to satisfy caller's request.
• Performs other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.
• Properly protects and preserves patient confidentiality.
• Answers telephone, filters calls, takes messages and distribute them.
• Schedules appointments, and, if an emergency, informs provider.
• Run inquiries on patients for lab/x-ray technician.
• Receive and distribute home health forms for the Doctors to sign.
• Schedules all referrals and receives documentation from the provider/entity when treatment/visit is completed.
• Prints medical records upon patient request obtaining appropriate release of information form.
• Make appointments for X-rays and other Doctors.

Education/Regulatory Requirements & Experience:

• High School Diploma or GED required.
• Typing speed of 30-40 wpm required.
• Must be able to pass the "Clerical Ability Test" with 80% or better as given by the Human Resources Department.
• One to two years' previous experience in the commercial health care environment required.
• Clinic experience preferred.
• Previous work history that demonstrates steady attendance and punctuality is required.