Phlebotomy Supervisor

Who we Are:

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient's health is our priority, and we go above and beyond to care in every way possible.

Position Statement

This position involves managing and mentoring a team of Laboratory Assistants that perform phlebotomy, specimen collection, specimen processing, EKGs, and point-of-care testing. The Phlebotomy Supervisor must understand all fundamental phlebotomy and nonblood specimen collection procedures and ensure professional standards are always maintained within the team.

Key Responsibilities:

• Able to perform all duties of a Laboratory Assistant.
• Train or supervise the training of all Laboratory Assistants.
• Monitor and evaluate phlebotomy team performance and provide feedback and coaching as needed.
• Schedule all Laboratory Assistants to ensure adequate coverage. Coordinate staffing difficulties with Director.
• Assure compliance with department policies and procedures for quality assurance, safety, environmental and infection control.
• Organize phlebotomy services at nursing homes.
• Monitor appropriate logs to ensure manual billing for pathology and cfDNA is performed in a timely manner.
• Monitor pediatric EKGs in cardiovascular application of EHR to ensure providers have interpreted and signed all tracings in a timely manner.
• Conduct monthly Laboratory Environment of Care (EOC) survey for Medical Director review.
• Collect and package specimens for DNA Diagnostics Center.

Knowledge, Skills, and Abilities:

• High school education or equivalent.
• Phlebotomy Certification from a nationally recognized agency with a minimum of 5 years phlebotomy experience.
• BLS or EKG certification preferred.
• Computer entry or word processing skills required.
• Working knowledge of medical terminology.
• Must have excellent communication and interpersonal skills.
• Ability to work well under pressure and handle difficult situations with empathy and professionalism.