Practice Operations Administrator

Position Summary

The Practice Operations Administrator serves as a key operational support to all Appalachian Regional Medical Associates (ARMA) Practice Managers within. This role is designed as a management training position, preparing the individual to step into a Practice Manager role as needed. The Administrator provides hands-on assistance with clinic operations, staff development, workflow optimization, and compliance oversight across multiple practice sites.

By working alongside 10 Practice Managers, the Practice Operations Administrator helps ensure operational consistency, fills leadership gaps during vacancies or leaves, and supports strategic initiatives aimed at improving quality, patient satisfaction, and retention. Compensation is competitive and commensurate with education and experience with a starting hourly rate of $31.83. This is an exempt position.
Key Responsibilities

• Clinic Operations & Compliance: Oversee daily clinic operations, ensuring compliance with organizational policies, regulatory standards, and industry best practices. Support process improvements and workflow optimization.
• Team Leadership & Development: Mentor clinic managers and staff, support performance development, and foster a positive, collaborative work environment aligned with organizational culture.
• Financial & Resource Management: Assist in budget planning, monitor clinic financial performance, and collaborate with finance teams to ensure accurate billing and revenue processes.
• Patient Experience & Quality Care: Promote exceptional patient care through effective communication, service excellence, and the implementation of quality improvement and patient safety initiatives.
• Recruitment & Talent Support: Assist with hiring, onboarding, and retaining staff. Ensure proper training and consistent application of policies and procedures.

Position Qualifications

Minimum Education

• Associate's Degree in healthcare administration, business administration, or a related field is required.
• Bachelor's degree preferred.

Experience

• Proven experience in clinic or healthcare management.
• Previous experience in a leadership role within a healthcare setting is highly desirable.

Required Registration/License/Certification

• Certification in healthcare management or related field is a plus.

Knowledge, Skills and Abilities

• Proven leadership skills for team motivation.
• Effective communication with diverse stakeholders.
• Financial acumen, including budgeting.
• In-depth understanding of healthcare regulations.
• Proficient in healthcare management software and EHR systems.
• Strong analytical and problem-solving skills.
• Ability to foster a positive and inclusive culture.
• Commitment to high-quality patient care and satisfaction.
• Strategic thinking for goal-oriented contributions.

Physical Demands

• Ability to stand, walk, and move within the clinic environment.
• Manual dexterity to operate office equipment.
• Visual acuity to review written documents.

Working Conditions

• Office and clinical environment.
• Requires travel between ARMA clinic locations.
• May require occasional evening or weekend hours to accommodate operational needs.
• Interaction with patients, healthcare professionals, and staff is a regular part of the role.

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact [click to reveal email address]arhsrecruitment@unchealth.unc.edu.