Receptionist

Medical Secretary/Receptionist

General Summary: Assume responsibility for all tasks required at the front desk, assisting patients and staff as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments.

Essential Job Functions*:
• Screen and process all incoming calls and schedule patient appointments for all locations.
• Verify that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy. • Collect all co-pays and payments due on patient's account.
• Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician providing- copies of necessary documentation for these appointments.
• Return phone messages to patients, insurance companies and other facilities as directed.
• Run missing charges report at end of each day, task to provider, print next day's patient schedule.
• Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements.
• Print credit card report and reconcile the machine daily and forward copies to the appropriate personnel.
• Copy and forward medical record requests upon receipt of appropriate release of information.
• Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas.
• Comply with hospital and departmental policies, procedures, regulations and standards as related to job.
• Demonstrate hospital's stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors. • Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally.
• Meet department customer service standards and strives to enhance the level of customer service provided. Qualifications:

Education Required: High School Graduate

Work Experience Required: Prior experience in a medical office

Preferred: 5 years experience in medical office

Other Skills/Knowledge Required:
• Typing and computer skills necessary
• Ability to effectively communicate verbally and in writing
• Can work independently
• Experience with electronic medical records system.
• Medical Terminology
• Knowledge of insurance policies and guidelines, confidentiality policies and procedures.