Receptionist

Clinic Receptionist

Location: Boone, North Carolina | Clinic/Outpatient Services | Full-Time | Non-Exempt

Why You'll Love Working Here

As a Clinic Receptionist at UNC Health Appalachian, you play a vital role in creating a welcoming, organized, and compassionate patient experience. You'll support smooth clinic operations by serving as the first point of contact, greeting patients, coordinating schedules, facilitating communication, and helping ensure an exceptional patient experience.

Working in the heart of the Blue Ridge Mountains, you'll enjoy a supportive workplace culture rooted in teamwork, respect, and community.

Located in beautiful Boone, North Carolina, you'll have access to hiking, biking, kayaking, skiing, shopping, breweries, wineries, dining, and cultural attractions throughout Boone, Blowing Rock, and Linville.

• Compensation: Starting at $15.90/hour, based on education, experience, certification, and internal equity.
• Schedule: Monday - Friday, 8:00 AM - 5:00PM
• Applicable Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee support programs; and professional development opportunities.
• Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.
• Status: Non-Exempt

What You'll Do as a Clinic Receptionist

Patient Reception & Customer Service

• Greet patients and visitors with a warm and professional demeanor, ensuring a positive first impression.
• Answer incoming calls, provide accurate information, and direct inquiries to the appropriate department.
• Deliver exceptional customer service that reflects UNC Health Appalachian's mission, vision, and values.
• Create and maintain a welcoming environment for patients and visitors.

Scheduling & Appointment Coordination

• Schedule appointments and maintain organized provider schedules.
• Verify patient insurance information and ensure accurate patient registration.
• Coordinate patient flow and assist with appointment management throughout the day.
• Communicate appointment information and scheduling updates to patients as needed.

Administrative Support

• Perform administrative duties including data entry, filing, scanning, and maintaining patient records.
• Maintain accurate documentation within clinic systems.
• Support efficient clinic operations through organization and attention to detail.
• Assist providers and clinic staff with clerical and operational needs.

Compliance & Confidentiality

• Ensure patient privacy and confidentiality by adhering to HIPAA regulations and organizational policies.
• Maintain accurate and secure patient records.
• Follow safety, infection-control, and regulatory standards.
• Support compliance initiatives and quality patient care practices.

What We're Looking For

Education

• High School Diploma or GED preferred, but not required.

Experience

• One (1) year of prior experience in a medical or clinic setting preferred.

Licensure & Certifications

• Basic Life Support (BLS) certification through the American Heart Association preferred, but not required.

Knowledge, Skills & Abilities

• Proficiency in medical terminology and administrative office functions.
• Excellent communication and customer service skills.
• Knowledge of HIPAA and patient privacy regulations.
• Strong computer proficiency and experience with office software and scheduling systems.
• Strong organizational skills and attention to detail.
• Effective time-management and multitasking abilities.
• Ability to remain flexible and calm in a fast-paced healthcare environment.

Physical & Work Environment

Physical Demands

• Prolonged sitting while performing front desk and computer-based work.
• Occasional standing when assisting patients and visitors.
• Minimal lifting of files, office supplies, and equipment.
• Frequent keyboard use and data entry.
• Visual acuity necessary to read patient information, documents, and electronic records.

Working Conditions

• Indoor, climate-controlled clinic environment.
• Frequent interaction with patients, families, providers, and healthcare staff.
• Moderate noise level typical of healthcare and office settings.
• Typically follows regular business hours but may occasionally require evenings, weekends, or holiday coverage based on clinic needs.
• Adherence to safety and infection-control protocols is required.

What Sets Us Apart

• Career Growth: Access continuing education, tuition reimbursement, career advancement opportunities, and professional development programs.
• Impactful Work: Help ensure patient safety and contribute directly to positive patient experiences and healthcare outcomes.
• Team Culture: Work alongside dedicated healthcare professionals in a collaborative, mission-driven environment.
• Top-Tier Community: Boone is home to Appalachian State University and is consistently recognized as one of North Carolina's premier mountain communities.
• Mountain Lifestyle: Enjoy easy access to hiking, biking, kayaking, skiing, dining, breweries, wineries, arts, and year-round outdoor recreation.

Ready to Make a Difference in the Patient Experience?

Apply today to join UNC Health Appalachian as a Clinic Receptionist and help provide exceptional service while supporting quality care throughout the High Country.

About UNC Health Appalachian

It's official. UNC Health Appalachian earned an "A" Leapfrog Patient Safety Grade. UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation.

UNC Health Appalachian remains committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine.

It exists to improve the health and well-being of North Carolinians and others we serve while furthering the teaching mission of the University of North Carolina School of Medicine. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognitions for quality care, patient safety, and the overall patient experience.

For more information, visit unchealth.org.

Equal Opportunity Employer

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences.

UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered.

Employment is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information, contact [click to reveal email address]arhsrecruitment@unchealth.unc.edu.