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- Job Objective: A brief overview of the position.
- This position is responsible for the day-to-day operations of the clinic(s) in collaboration with the Chief Administrative Officer (CAO) and/or RN Practice Manager to ensure effective and efficient patient care. Limited to one to two sites of care
- Reports to
- RN Practice Manager or CAO
- Supervises
- Clinic office practice employees (clinical and non-clinical)
- Ages of Patients
- Pediatric
- Adolescent
- Adult
- Geriatric
- Blood Borne Pathogens
- Qualifications
- Education
- Required: BSN or MSN, if hired after July 1, 2016; Enrolled in an RN-BSN or RN-MSN program within one (1) year of hire and completion within five (5) years of hire, if hired before July 1, 2016
- Licensure/Certification
- Required: CA RN license, American Heart Association BLS
- Experience
- Required: 3+ years RN experience
- Preferred: 1 year of acute care experience; 2+ years of management experience; Management or Supervisory experience in Primary Care clinic setting
- Essential Responsibilities
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Supports a work environment which allows participation in order to promote retention, productivity, diversity, employee safety and equality.
- Reports performance improvement results to RN Practice Manager or CAO and addresses any problems or issues accurately and timely. Plans and conducts regular meetings discussing issues and performance improvement in his/her area(s) of responsibility with recording of meeting minutes and follow-up with RN Practice Manager.
- Implements policies as directed by CAO and RN Practice Manager.
- Maintain positive relations with direct and indirect customers.
- Develops and maintains open lines of communication between the team members.
- Maintains survey-ready clinics, compliant with JCAHO standards and state/federal regulatory bodies. Participates in Joint Commission inspections and other local and state regulatory inspection requirements.
- Organizes efforts around helping patients and clients have the most positive experience, by motivating and leading staff in a Mission driven manner.
- Participates in the selection, training and evaluation of staff.
- Oversees daily scheduling for timely flow and reduced wait times. Monitors overtime and avoids meal penalties, escalate issues to RN Practice Manager as appropriate.
- Monitors electronic medical records work list and MyChart messages of all staff for timely response and follow up.
- Assists in patient care including rooming of patient, entering health information into EMR, administering injections, assist with exam or diagnostic procedure setup. Ensures medical record information is scanned to electronic medical record appropriately and timely.
- Responsible for the daily assessment of unit equipment to maintain quality controls (i.e. POCT's, Med Refrigerators (where applicable). Maintain par levels of medications, pharmaceutical supplies and medical supplies to maintain par levels.
- Ensures National Patient Safety Goals are adhered to and works closely with clinical staff in compliance among all staff and physicians.
- Rounds with staff members to evaluate care and services given to patients and escalates as necessary.
- Schedules staff to ensure appropriate coverage, per RN Practice Manager direction.
- Demonstrates commitment to the EH Behavioral Standards for all interactions.
- Language, appearance and behavior reflect the EH Behavioral Standards.
- Performs other duties as assigned.
