POSITION SUMMARY The After-Hours Care Team (ACT) RN, Triage Nurse and Runner will respond to health-related questions over the telephone and make appropriate visits when necessary. The RN will guide patients and families through the assessment and admissions processes and play a pivotal role in the educational process for patients, families, and caregivers alike. They will listen to patient feedback about pain, fear, anxiety, and answer any questions they may have regarding current condition. The Triage Nurse will utilize active listening over the phone to determine appropriate needs of the patient and conduct visits for any necessary concerns. REPORTS TO: Triage Nurse Manager or Director of Patient Care Services SUPERVISES: None QUALIFICATIONS: Education: Graduate of an accredited school of vocational/practical nursing. Credentials: Current RN License within the State or valid compact. BSN preferred. Current Basic Life Support license (BLS). Experience: Minimum of one-year experience as a professional nurse within the last 3 years or have a Baccalaureate in Nursing from a program accredited by the National League for Nursing. Core Competencies: Demonstrated competency in performance of professional nursing functions. Requires excellent oral and written communication skills. Ability to work with dying patients and their families. Possesses a sympathetic attitude toward caring for the hospice patient and demonstrates positive communication skills in interacting with other members of the IDT. Other: Valid driver’s license and auto insurance. FUNCTIONS AND RESPONSIBILITIES 1. Assist the patient, family, or facilities over the phone with any questions regarding patient condition, supplies, equipment, medications, and medication refills. 2. Completes initial and ongoing comprehensive assessments including physical, psychosocial, spiritual, and bereavement. 3. Develops and initiates the plan of care. 4. Communicates and coordinates the appropriate needs of the patient to the interdisciplinary team. 5. Provides education to patients, families, caregivers. 6. Initiates communication with attending physicians and/or Medical Director to report changes in patient/family and coordinate optimal hospice care for the patient and family. 7. Delivers care in different settings, in accordance with patient’s approved plan of care. 8. Completes admission process and required documentation in an accurate and timely manner, in the electronic medical record, as needed. 9. Call in medication refill requests to pharmacy. 10. Maintains strict confidentiality at all times. 11. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 12. Participates in QAPI program. 13. Observes for safety hazards in the patient’s and organization’s environments and takes appropriate steps to reduce or eliminate them. 14. Maintains continuing education through academic studies, seminars, and workshops. 15. Attends and participates in in-services, staff meetings, and patient care conferences. 16. Completes all documentation in an accurately and timely. 17. Complies with company policies and standards and practices within the scope of RN license. 18. Continually meets organizational standards for attendance and punctuality. 19. Performs triage with the caregiver/family regarding patient needs or pain crisis. 20. Any other job duties and tasks deemed necessary and appropriate.Block schedule, 7 days on/7 days off, Mon-Fri, 5PM-8:30AM, Sat-Sun, on call.