SCHEDULER - CARDIOVASCULAR CONSULTANTS

JOB TITLE: Practice Scheduler

REPORTS TO: Practice Manager, Executive Director

PURPOSE OF POSITION: This position accurately and completely schedules appointments and tests for patients.

WORKING CONDITIONS:

1. Normally works 8 hours per day, Monday through Friday, with daily lunch break.
2. May require paid overtime before or after normal working hours.
3. Works in well-lighted and well-ventilated office.
4. Subject to frequent interruptions in performance duties.
5. Spends majority of time during day using computers, copiers, printers, telephone, and faxes.
6. Will not be subject to blood and body fluids.

QUALIFICATIONS:

1. Must be a high school graduate.
2. Must have good health as demonstrated by infrequent absenteeism.
3. Must have excellent communication skills to communicate with a variety of clients in a professional and courteous manner.
4. Ability to work efficiently and accurately with frequent interruptions.
5. Must have basic knowledge regarding insurance types.
6. Must be able to work independently.
7. Must have basic computer knowledge.

TASKS:

1. Answer phones in a professional, courteous, and friendly manner.
2. Schedule office visits for all patients at all office locations. This consists of scheduling in proper time spot in computer, mailing new patient information and collecting necessary information from referring physicians.
3. Schedule testing that is done within the CVC offices.
4. Collaborates daily with the Hospital Discharge Team for Follow-up Office Visit post discharge.
5. Schedules appointments from recall and stand-by lists.
6. Sends the Reminder call list and monitors daily returns on Reminder call responses from patients.
7. Notifies necessary staff of urgent add-ons to the schedule.
8. Collaborates with Clinical staff and Providers if patients need to be seen sooner then schedules allow.
9. Uses appropriate forms.
10. Returns call-backs promptly.
11. Sends appointment reminder cards.
12. Obtains NP information using appropriate NP form.
13. Takes complete and accurate messages to include date and time of call, correct spelling and brief messages with the number to return the call. Uses correct form.
14. Tracks Insurance Appeals and Grievances if necessary.
15. Tracks and Monitor even distribution of New Patients among the Providers. Reporting it to a Clinical Manger on a weekly basis.
16. Daily follow through with patients that are seen in the ED needing an Office visit the next day.
17. Daily collaboration with the Discharge Team for CHF 7-day Follow-up appointments.
18. Create and Track appropriate Tools to monitor all scheduling workflows.