Scheduler Lead

POSITION PURPOSE
The Scheduler Lead position is responsible for all duties, functions and responsibilities of the Scheduler and functions as the resource person for all front office staff. The Scheduler Lead works under the Clinic Supervisor maintaining efficient patient flow, accurate patient financial demographics and quality care during clinic hours and acts as a liaison between management and staff.

MINIMUM MANDATORY qualifications

Experience:

• Two (2) years as a medical receptionist/scheduler

Education:

• High school diploma or GED High School Equivalency Test required.
• Certified Healthcare Access Associate (CAHAAHAA) or Certified Healthcare Access Manager (CHAM).

Mandatory Knowledge, Skills, Abilities and Other Qualifications:

• Possess a strong professional, personable, and motivational personality that builds strong relationships with patients.
• Applications include Microsoft Word and Outlook and familiarity with electronic health record systems.
• Ability to establish and maintain effective working relationships with practice leadership, physicians, advanced practitioners, colleagues, and other HCMC and TPS team members.