Security Dispatch Specialist

Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful:

To provide exceptional and compassionate care to all we serve.

AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.

SUMMARY

A Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.

RESPONSIBILITIES

• Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.
• Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details.
• Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation.
• Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook.
• Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).
• Monitoring Video Surveillance System: Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.
• Monitoring Alarm System: Maintain acute awareness of AnMed's infant abduction system and panic alarms throughout multiple campuses.

QUALIFICATIONS

• High school graduate
• Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations.
• Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure.
• Multitasking: Handle multiple calls and situations simultaneously while maintaining focus.
• Geographical knowledge: Familiarity with multiple campuses, and locations within each campus.
• Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment
• Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers.
• Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed.
• Attention to detail: Accurately record all relevant information to ensure proper response.
• Ability to work under pressure: Perform effectively in fast-paced and high-stress environments.

Benefits*
• Medical Insurance & Wellness Offerings
• Compensation, Retirement & Financial Planning
• Free Financial Counseling
• Work-Life Balance & Paid Time Off (PTO)
• Professional Development
• For more information, please visit: anmed.org/careers/benefits

*Varied benefits packages are available to positions with a 0.6 FTE or higher