Senior Concierge Corporate Travel Associate

About Our Team:

Join our dynamic Global Concierge Travel Team at IQVIA, where we are committed to delivering excellence in corporate events and travel management for our employees and clients worldwide. Our team ensures seamless event execution, vendor coordination, and travel logistics, creating impactful experiences.

The Senior Concierge Corporate Travel Associate is responsible for managing global travel arrangements, crafting high-touch itineraries, and ensuring seamless travel experiences for IQVIA and non-IQVIA employees. This role requires exceptional organizational skills, industry expertise, and a passion for travel and service excellence.

Key Responsibilities:

Travel Coordination & Itinerary Planning

• Coordinate global travel: flights, hotels, ground transport.
• Build seamless itineraries with dining, experiences, and activities.
• Gather traveler preferences and recommend tailored options.
• Ensure bookings align with budgets and company policies.

Client & Customer Service

• Deliver high-touch, professional service across all channels.
• Provide detailed itineraries and real-time travel support.
• Maintain strong relationships with clients, vendors, and stakeholders.

Problem Solving & Compliance

• Manage travel disruptions: rebookings, cancellations, emergencies.
• Stay informed on industry trends and new venues.
• Ensure compliance with pharma regulations and internal policies.

Operational & Administrative Support

• Track travel expenses and maintain vendor databases.
• Work independently and communicate confidently at all levels.
• Understand and represent key products and services effectively.

Qualifications & Skills

Required:

• Minimum of 5 years of experience in corporate travel management or concierge services.
• Highly self-motivated with excellent organizational skills.
• Advanced English proficiency (Portuguese preferred).
• Strong proficiency in GDS platforms (Sabre, Amadeus, Travelport/Galileo).
• Ability to efficiently handle travel-related issues and emergencies.
• Exceptional communication and IT skills.
• Hybrid role requiring flexibility and adaptability.

Preferred:

• Experience in meetings & events (cross-training available).
• Knowledge of pharmaceutical travel compliance.
• Familiarity with travel booking tools (Concur preferred).
• Background in concierge or VIP services.

Additional Information:

This role may involve travel for onsite travel event coordination.

Flexibility in working hours may be required to accommodate event schedules.

Strong organizational and time-management skills are essential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com